Support Lead Part Time
Welcome to Five Below! We are seeking a passionate and customer-focused Support Lead to join our team part-time. As a Support Lead, you will play a crucial role in providing exceptional support to our customers and ensuring the success of our store operations. Our ideal candidate is someone who is energetic, detail-oriented, and has excellent communication skills. If you have previous retail experience and a desire to lead and develop a team, we would love to have you on board.
- Greet and engage with customers in a friendly and professional manner.
- Provide exceptional customer service by addressing any inquiries or concerns promptly and effectively.
- Serve as a role model for excellent customer service by demonstrating a positive and proactive attitude.
- Train and develop team members on customer service best practices and company policies.
- Monitor and maintain store operations, including inventory management, cash handling, and overall store cleanliness.
- Collaborate with store management to ensure smooth and efficient store operations.
- Communicate effectively with customers, team members, and management to address any issues or concerns.
- Maintain a thorough understanding of company products and services to accurately assist customers.
- Act as a liaison between customers and management to resolve any escalated issues.
- Lead by example and maintain a positive and professional attitude at all times.
- Adhere to all company policies and procedures, including safety and security protocols.
- Continuously seek out opportunities to improve store operations and customer service.
- Assist in the hiring and training of new team members.
- Follow all merchandising and visual presentation guidelines to ensure a visually appealing and organized store.
- Maintain a high level of knowledge and awareness of current industry trends and competitors.
Previous Leadership Experience: As A Support Lead, The Candidate Should Have Previous Experience In A Leadership Role, Whether It Be In A Retail Setting Or Other Customer Service Oriented Environment.
Strong Communication Skills: The Candidate Should Possess Excellent Communication Skills, Both Verbal And Written, In Order To Effectively Lead And Communicate With Team Members, As Well As Customers.
Customer Service Expertise: A Support Lead Should Have A Strong Understanding Of And Experience With Providing Exceptional Customer Service, As They Will Be Responsible For Overseeing And Assisting With Customer Inquiries And Complaints.
Organizational Skills: The Candidate Should Have Strong Organizational Skills And The Ability To Multitask, As They Will Be Responsible For Managing And Delegating Tasks To Team Members, As Well As Ensuring The Store Is Well-Maintained And Stocked.
Availability And Flexibility: As A Part-Time Position, The Candidate Should Have Availability On Evenings, Weekends, And Holidays. They Should Also Be Able To Adapt To A Fast-Paced And Ever-Changing Retail Environment.
Communication
Time Management
Team Management
Technical Support
Organizational Skills
Leadership
Conflict Resolution
customer service
Training and Development
Problem-Solving
Adaptability
Retail experience
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead Part Time in Round Rock, TX 78665, USA is $15-$20 per hour. This may vary depending on the specific company, experience level, and job responsibilities.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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