Looking for a part-time Support Lead at Five Below who is passionate about providing exceptional customer service and creating a positive work environment for our team. This role requires a strong leader with excellent communication skills and a customer-centric mindset. We are looking for someone who is organized, detail-oriented, and able to handle multiple tasks while maintaining a positive attitude. As a Support Lead, you will play an integral role in ensuring the success of our store by providing support to both our customers and our team members. If you are looking for a rewarding and dynamic position with a growing company, then we want you on our team!
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Create a positive work environment for team members by fostering a culture of teamwork, respect, and positivity.
- Lead and supervise a team of support staff, providing guidance, coaching, and feedback to ensure their success.
- Communicate effectively with customers, team members, and management to address any issues or concerns in a timely and professional manner.
- Maintain a customer-centric mindset, constantly seeking ways to improve the customer experience.
- Demonstrate strong organizational skills and attention to detail in managing multiple tasks and responsibilities.
- Collaborate with other team leads and store management to ensure smooth operations and achieve store goals.
- Train and onboard new support team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
- Monitor and analyze support team performance, identifying areas of improvement and implementing solutions.
- Maintain a positive attitude and lead by example, promoting a productive and enjoyable work environment.
- Foster a safe and inclusive workplace by adhering to company policies and procedures.
- Continuously seek opportunities for personal and professional growth to enhance job performance.
Prior Customer Service Experience: A Support Lead At Five Below Should Have Previous Experience In A Customer-Facing Role, Such As A Sales Associate Or Customer Service Representative. This Experience Will Demonstrate Strong Communication And Problem-Solving Skills.
Leadership Skills: As A Support Lead, The Candidate Should Possess Strong Leadership Abilities And Be Able To Guide And Motivate A Team. This Includes Delegating Tasks, Providing Feedback, And Resolving Conflicts.
Retail Knowledge: The Ideal Candidate Should Have A Good Understanding Of Retail Operations And Procedures. This Includes Knowledge Of Inventory Management, Cash Handling, And Visual Merchandising.
Availability: A Support Lead At Five Below Will Be Required To Work Part-Time Hours, Including Evenings And Weekends. Therefore, The Candidate Should Have A Flexible Schedule And Be Able To Work During Peak Business Hours.
Positive Attitude: Five Below Values A Positive And Energetic Work Environment, And The Support Lead Should Embody This Attitude. They Should Be Friendly, Enthusiastic, And Able To Maintain A Positive Attitude Even During Busy And Stressful Times.
Training
Communication
Time Management
Coaching
Team Management
Multitasking
Leadership
Conflict Resolution
customer service
Organization
Problem-Solving
Prioritization
Communication
Conflict Resolution
Customer Service
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead Part Time in Nottingham, MD, USA is $23-$30 per hour. However, this can vary depending on factors such as experience, qualifications, and the specific company or organization. It is always best to research and negotiate salary directly with the employer to get a more accurate and personalized estimate.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.

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