Support Lead Part Time

Are you a customer service expert with a passion for leading and developing a team? Look no further! Five Below is seeking a highly motivated and dynamic Support Lead to join our team. As the Support Lead, you will be responsible for overseeing the daily operations of our Support Team, ensuring exceptional customer service and support is provided to our valued customers. In this part-time role, you will have the opportunity to make a significant impact on our company and play a pivotal role in our success. If you have a positive attitude, strong leadership skills, and a knack for problem-solving, we want to hear from you! Join our team and be a part of a fun, fast-paced, and growing company.

1. Oversee the daily operations of the Support Team, ensuring all tasks are completed efficiently and effectively.
2. Lead and develop a team of customer service representatives, providing guidance, training, and support to help them excel in their roles.
3. Monitor and evaluate team performance, providing feedback and coaching as needed to maintain high levels of customer service.
4. Create and maintain a positive and motivating work environment for the Support Team, promoting teamwork and collaboration.
5. Ensure that all customer inquiries and concerns are addressed promptly and resolved to the best of the team's ability.
6. Develop and implement strategies to improve customer satisfaction and increase efficiency within the Support Team.
7. Collaborate with other departments to identify and resolve customer service issues, communicating any important updates or changes to the team.
8. Stay up-to-date with company policies, products, and services to provide accurate and helpful information to customers.
9. Handle escalated customer complaints and strive to find solutions that meet both the customer's needs and the company's policies.
10. Continuously identify areas for improvement within the Support Team and implement solutions to enhance processes and procedures.
11. Maintain accurate records of customer interactions and provide reports and analysis as needed.
12. Act as a role model for the Support Team, demonstrating exceptional customer service skills and a positive attitude at all times.
13. Represent the company in a professional manner, both in-person and over the phone, when interacting with customers.

According to JobzMall, the average salary range for a Support Lead Part Time in Mableton, GA 30126, USA is $15-$18 per hour. However, this can vary depending on the specific job responsibilities, experience level, and company policies.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.