Support Lead Manager

At Five Below, we are looking for a highly motivated Support Lead Manager to help us continue building a customer-focused, high-performance culture. Our ideal candidate is a team player who is passionate about delivering excellent customer service and is driven to achieve success.The Support Lead Manager will be responsible for overseeing the daily operations of the customer service team and ensuring that all customer inquiries are handled in a timely and professional manner. They will also be responsible for providing feedback, coaching, and support to the customer service team to ensure that the highest standards of customer service are maintained.To be successful in this role, we require the following qualifications: a Bachelor's degree in Business Administration, Management, or a related field; a minimum of five years of customer service experience; excellent communication and interpersonal skills; knowledge of customer service software, tools, and processes; and a proven track record of successfully leading customer service teams.If you have the qualifications and the enthusiasm to help drive Five Below's customer service program forward, we'd love to hear from you.

Responsibilities of a Support Lead Manager:

1. Oversee the daily operations of the customer service team and ensure that all customer inquiries are handled in a timely and professional manner.
2. Provide feedback, coaching, and support to the customer service team to ensure that the highest standards of customer service are maintained.
3. Develop and implement customer service policies, procedures, and standards.
4. Monitor customer service performance metrics and strive to improve customer satisfaction.
5. Act as a liaison between the customer service team and other departments in the organization.
6. Lead customer service team meetings and provide performance feedback.
7. Troubleshoot customer service issues and resolve customer complaints.
8. Develop and implement customer service training programs.
9. Develop and maintain relationships with key stakeholders.
10. Analyze customer feedback and provide recommendations for improvement.

According to JobzMall, the average salary range for a Support Lead Manager in Philadelphia, PA, USA is $51,861 to $85,067.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.