Are you a natural leader with a passion for customer satisfaction? Do you thrive in a fast-paced, high-energy environment? Five Below is seeking a Support Lead to join our dynamic team! As the Support Lead, you will play a crucial role in ensuring that our customers receive exceptional service and support. Our ideal candidate is someone who is organized, detail-oriented, and has a strong desire to lead and develop a team. If this sounds like you, keep reading to learn more about the qualifications and responsibilities for this exciting opportunity!
- Provide exceptional customer service: The support lead will be responsible for ensuring that all customers receive a positive and memorable experience at Five Below. This includes addressing any customer concerns or complaints in a timely and professional manner.
- Lead and develop a team: The support lead will oversee a team of support staff and will be responsible for training, coaching, and motivating them to provide excellent customer service. This includes setting performance goals, conducting performance evaluations, and addressing any performance issues.
- Maintain a high-energy and fast-paced environment: As a support lead, it will be crucial to maintain a high-energy and fast-paced environment to ensure efficient and effective support for customers. This includes effectively delegating tasks and managing the team's workload.
- Ensure operational efficiency: The support lead will be responsible for ensuring that all support processes and procedures are followed accurately and efficiently. This includes monitoring inventory levels, tracking customer inquiries and concerns, and implementing any necessary improvements to streamline processes.
- Collaborate with other departments: The support lead will need to work closely with other departments, such as sales, marketing, and operations, to ensure a seamless customer experience. This may include providing feedback on customer trends and needs, and collaborating on new initiatives.
- Maintain a positive and professional work environment: It is the support lead's responsibility to create and maintain a positive and professional work environment for the team. This includes promoting teamwork, resolving conflicts, and fostering open communication among team members.
- Stay updated on industry trends and best practices: The support lead should stay informed about industry trends and best practices in customer service to continuously improve and enhance the support experience for customers.
- Handle escalated customer issues: In certain situations, the support lead may need to handle escalated customer issues that require additional attention or resolution. This may involve collaborating with other departments or finding creative solutions to ensure customer satisfaction.
- Monitor customer satisfaction: The support lead will be responsible for monitoring customer satisfaction levels and identifying any areas for improvement. This
Strong Leadership Skills: A Support Lead At Five Below Must Possess Excellent Leadership Skills To Effectively Manage A Team And Ensure The Smooth Operation Of The Support Department.
Excellent Communication Skills: The Ability To Communicate Effectively With Team Members, Management, And Customers Is Crucial For A Support Lead. They Should Be Able To Provide Clear Instructions, Listen Actively, And Resolve Conflicts.
Customer Service Experience: A Support Lead Should Have Previous Customer Service Experience To Understand The Needs And Expectations Of Customers And Ensure Their Satisfaction.
Organizational Skills: The Job Of A Support Lead Involves Managing Multiple Tasks And Priorities. Hence, Strong Organizational Skills Are Necessary To Keep Track Of Projects, Deadlines, And Team Performance.
Problem-Solving Abilities: A Support Lead Should Be A Quick And Critical Thinker With The Ability To Identify And Resolve Issues Efficiently. They Should Be Able To Proactively Find Solutions To Problems And Make Decisions Under Pressure.
Training
Data Analysis
Communication
Time Management
Coaching
Team Management
Multitasking
Conflict Resolution
customer service
Organization
Problem-Solving
Adaptability
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead in Evansville, IN 47715, USA is $45,000 - $65,000 per year. This may vary depending on factors such as experience, education, and the specific company and industry.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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