Support Lead

Welcome to Five Below, where we believe in providing high-quality products and exceptional customer service at affordable prices. We are currently seeking a dedicated and motivated Support Lead to join our team and help us continue to deliver an outstanding shopping experience for our customers.As a Support Lead at Five Below, you will play a crucial role in ensuring the smooth and efficient operation of our store. You will be responsible for leading a team of support associates, providing guidance and direction, and ensuring that all tasks are completed accurately and in a timely manner.To excel in this role, you must have a passion for customer service, a strong attention to detail, and the ability to multitask in a fast-paced environment. Previous leadership experience and a positive attitude are also essential for success in this position.If you are looking for a challenging and rewarding role in a fun and dynamic company, we encourage you to apply for the Support Lead position at Five Below. We look forward to welcoming you to our team!

1. Oversee and lead a team of support associates in daily tasks and operations.
2. Provide guidance, direction, and support to team members to ensure a positive and efficient work environment.
3. Ensure all tasks and responsibilities are completed accurately and in a timely manner.
4. Monitor and maintain the store's inventory levels, replenishing stock as needed.
5. Assist in creating and implementing store layouts and displays to maximize sales and enhance the customer shopping experience.
6. Train new team members on company policies, procedures, and customer service standards.
7. Foster a positive and welcoming environment for both team members and customers.
8. Communicate effectively with team members and upper management on store updates, promotions, and any issues that arise.
9. Conduct regular performance evaluations for team members and provide feedback for improvement.
10. Follow all safety and security protocols to ensure the safety of team members, customers, and store assets.
11. Resolve any customer complaints or concerns in a professional and timely manner.
12. Assist in the opening and closing procedures of the store, including cash handling and register operations.
13. Collaborate with other store departments to ensure a cohesive and seamless operation.
14. Stay updated on product knowledge and new arrivals to provide customers with accurate and helpful information.
15. Maintain a clean and organized store appearance at all times.
16. Continuously strive to meet and exceed sales goals and customer service expectations.

According to JobzMall, the average salary range for a Support Lead in Beaver Dam, WI 53916, USA is $45,000 to $60,000 per year. However, salaries may vary depending on the specific job responsibilities, experience level, and the size and industry of the company. Additionally, factors such as bonuses, benefits, and location can also impact the salary range for this position.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.