Support Lead Full Time
Welcome to Five Below, the ultimate destination for fun, trendy, and affordable products. We are looking for a passionate and driven individual to join our team as a Support Lead. As a Support Lead, you will play a crucial role in ensuring the success of our store by providing exceptional customer service and leading a team of dedicated support associates. We are seeking someone who is a natural leader, has excellent communication skills, and is committed to creating a positive and welcoming environment for both customers and team members. If you have a strong work ethic, a positive attitude, and a desire to grow with a dynamic company, this could be the perfect opportunity for you. Join us and be a part of the Five Below experience!
- Provide exceptional customer service by greeting and assisting customers with their shopping needs.
- Train and mentor support associates to ensure they are knowledgeable about products, store procedures, and customer service expectations.
- Create a positive and welcoming environment for customers and team members by leading with a friendly and enthusiastic attitude.
- Monitor and maintain store cleanliness and organization, including restocking products and keeping shelves and displays neat and tidy.
- Maintain accurate and organized inventory by conducting regular counts and assisting with restocking and receiving shipments.
- Handle customer complaints and inquiries, resolving issues in a timely and professional manner.
- Collaborate with store management to develop and implement strategies for increasing sales and improving store performance.
- Assist in opening and closing procedures, ensuring all tasks are completed accurately and efficiently.
- Act as a role model for team members by demonstrating excellent work ethic, communication skills, and customer service.
- Continuously seek opportunities for personal and professional growth within the company.
Prior Experience In A Leadership Or Supervisory Role, Preferably In A Retail Or Customer Service Environment.
Strong Communication And Interpersonal Skills, With The Ability To Effectively Train And Mentor Team Members.
Excellent Problem-Solving Skills And The Ability To Handle Difficult Customer Situations With Patience And Empathy.
Proficiency In Microsoft Office And Other Computer Systems, With The Ability To Learn New Software Quickly.
Flexibility And Availability To Work Evenings, Weekends, And Holidays As Needed, In Order To Support The Store's Operational Needs.
Training
Communication
Time Management
Team Management
Multitasking
Problem Solving
Leadership
Conflict Resolution
customer service
Adaptability
Prioritization
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead Full Time in Tyler, TX 75703, USA is $40,000-$55,000 per year. This can vary depending on the specific company and industry, as well as the individual's experience and qualifications.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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