Support Lead Full Time

Welcome to Five Below, where we believe that fun and affordability go hand in hand. We are currently seeking a Support Lead to join our team full time. As the Support Lead, you will be responsible for providing exceptional customer service and leading a team of support associates to ensure our customers have a positive and memorable shopping experience. Our ideal candidate is a motivated and energetic individual with strong leadership skills and a passion for delivering top-notch customer support. Join us and be a part of a dynamic and fast-paced environment where your contributions will make a difference.

1. Provide exceptional customer service to all Five Below customers.
2. Lead and supervise a team of support associates to ensure efficient and effective operations.
3. Train and onboard new support associates, ensuring they are knowledgeable about company policies and procedures.
4. Set and maintain high standards for customer service, ensuring all team members adhere to them.
5. Handle and resolve escalated customer complaints and issues in a timely and professional manner.
6. Monitor and track customer service metrics, identifying areas for improvement and implementing strategies to enhance customer satisfaction.
7. Create and maintain a positive and welcoming atmosphere for customers and team members.
8. Develop and implement training programs for team members to continuously improve their customer service skills.
9. Collaborate with other store departments to ensure a seamless and enjoyable shopping experience for customers.
10. Regularly communicate with upper management regarding customer service trends, challenges, and successes.
11. Assist in managing inventory and store displays, ensuring they are clean, organized, and visually appealing.
12. Lead by example, demonstrating a strong work ethic, positive attitude, and dedication to the company's mission and values.
13. Stay up to date on product knowledge, promotions, and sales to effectively assist customers and drive sales.
14. Follow and enforce all company policies and procedures, including safety protocols, to maintain a safe and secure work environment.
15. Perform other duties as assigned by store management.

According to JobzMall, the average salary range for a Support Lead Full Time in Colorado Springs, CO 80909, USA is $42,000 to $60,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is important to research the specific company and job requirements to get a more accurate salary estimate.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.