Support Lead Full Time

Welcome to Five Below, where we believe in providing affordable and trendy products for our customers. We are currently seeking a highly motivated and passionate Support Lead to join our team full time. As a Support Lead, you will play a crucial role in ensuring the success of our store operations by providing exceptional customer service and leading a team of support associates. We are looking for someone with strong leadership skills and a positive attitude, who is dedicated to delivering an outstanding shopping experience for our customers. If you are a team player with a strong work ethic and a passion for retail, we would love to have you join our Five Below family!

1. Provide exceptional customer service to all Five Below customers.
2. Lead and manage a team of support associates to ensure store operations run smoothly.
3. Create a positive and welcoming environment for both customers and team members.
4. Train and develop team members on company policies, procedures, and customer service standards.
5. Monitor and maintain store appearance and cleanliness.
6. Handle customer inquiries, complaints, and returns in a timely and professional manner.
7. Assist in the hiring and onboarding of new team members.
8. Collaborate with the management team to achieve sales goals and ensure efficient store operations.
9. Implement and maintain visual merchandising standards to showcase products in an appealing manner.
10. Communicate effectively with team members and management regarding store updates, promotions, and inventory levels.
11. Take initiative to identify and resolve any issues or challenges that may arise.
12. Ensure compliance with company policies and procedures, including loss prevention measures.
13. Continuously seek opportunities to improve store processes and customer experience.
14. Maintain a positive attitude and serve as a role model for team members.
15. Embrace and promote the Five Below culture and values.

According to JobzMall, the average salary range for a Support Lead Full Time in Brooklyn, NY 11239, USA is approximately $40,000 to $60,000 per year. This can vary depending on the specific company, experience level, and benefits offered. Some companies may also offer bonuses or commission on top of the base salary.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.