Are you passionate about providing exceptional customer service and leading a team? Do you thrive in a fast-paced, energetic environment? Look no further! Five Below is seeking a highly motivated and experienced Support Lead to join our dynamic team. As a Support Lead, you will play a critical role in ensuring our customers have an unforgettable experience while also supporting and mentoring our store associates. We are looking for individuals who possess strong leadership skills, excellent communication abilities, and a customer-centric mindset. If you are ready to take your career to the next level, we want to hear from you!
- Provide exceptional customer service by greeting and assisting customers in a friendly and professional manner.
- Lead and motivate a team of store associates to achieve sales goals and provide excellent customer service.
- Coach and mentor store associates on customer service best practices and company policies and procedures.
- Handle escalated customer inquiries and resolve any issues in a timely and satisfactory manner.
- Assist in the training and onboarding of new store associates.
- Maintain a clean and organized store environment to ensure a positive shopping experience for customers.
- Monitor and track inventory levels and assist with restocking and merchandising as needed.
- Collaborate with other department leads to ensure efficient store operations and a seamless customer experience.
- Communicate effectively with store management and report any issues or concerns.
- Continuously strive to improve customer service and operational processes to enhance overall store performance.
- Adhere to all company policies and procedures, including safety protocols, to maintain a safe and secure work environment.
- Stay up-to-date on product knowledge and promotions to effectively assist customers and drive sales.
- Maintain a positive attitude and lead by example, promoting a culture of teamwork and positivity among store associates.
- Handle cash transactions and operate the cash register accurately and efficiently.
- Perform any other duties or tasks assigned by the store management team.
Strong Leadership Skills: A Support Lead At Five Below Must Have The Ability To Effectively Lead And Motivate A Team Of Support Staff, Providing Guidance And Direction To Ensure All Tasks Are Completed Efficiently And Effectively.
Excellent Communication Skills: As A Support Lead, Clear And Effective Communication With Both Team Members And Other Departments Is Crucial For Success. This Includes Both Written And Verbal Communication Skills.
Customer Service Experience: Five Below Places A High Value On Providing Exceptional Customer Service, And A Support Lead Should Have Previous Experience In This Area. This Includes The Ability To Handle Difficult Situations And Resolve Customer Issues In A Professional Manner.
Organizational Skills: With Multiple Tasks And Responsibilities, A Support Lead Must Be Highly Organized And Able To Prioritize Tasks To Meet Deadlines. This Includes Keeping Track Of Inventory, Scheduling, And Managing Team Member Schedules.
Retail Experience: While Not Required, Retail Experience Is Highly Preferred For A Support Lead At Five Below. This Includes Knowledge Of Retail Operations, Inventory Management, And Customer Service In A Fast-Paced Environment.
Training
Communication
Time Management
Team Management
Leadership
Conflict Resolution
customer service
Organization
Problem-Solving
Adaptability
Prioritization
Technical Knowledge
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead in Los Angeles, CA, USA is approximately $75,000 to $90,000 per year. However, this can vary based on factors such as the company, experience level, and specific job responsibilities.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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