Support Lead

Are you an organized problem-solver who enjoys working in a team environment? Five Below is looking for a Support Lead to join our team and provide exceptional service to our customers. The ideal candidate should have a minimum of two years customer service experience and be able to coordinate and delegate tasks in a fast-paced environment. If you are passionate about supporting our customers, we would love to hear from you!

1. Ensure excellent customer service by responding promptly to customer inquiries and complaints.
2. Supervise and coordinate the work of customer service team members.
3. Monitor customer service team performance and provide feedback and coaching where necessary.
4. Proactively address customer service issues and develop solutions to improve customer service.
5. Develop and implement procedures and standards for customer service team.
6. Foster a positive team environment and promote collaboration.
7. Maintain accurate records of customer service transactions.
8. Assist in resolving customer complaints and resolving disputes.
9. Provide training and guidance to customer service staff.
10. Keep up to date with industry trends and best practices.

According to JobzMall, the average salary range for a Support Lead in Durham, NC, USA is $48,000 to $81,000 per year. This range is based on salary data from a variety of sources, including job postings, professional associations, and government data. The range may also vary depending on the size of the organization, the experience of the Support Lead, and other factors.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.