Support Lead

We are looking for an enthusiastic and motivated individual to join the team as our Support Lead at Five Below. This is an exciting opportunity to play a critical role in providing support and guidance to our customers, and ensure they have a positive and successful experience. The ideal candidate should be passionate about helping others, have excellent customer service skills, and the ability to work in a fast-paced environment. The successful candidate will have a strong attention to detail, be highly organized and able to manage multiple tasks at once. We are looking for someone who is passionate about making a difference and is committed to providing exceptional customer service. If this sounds like you, we want to hear from you!

Responsibilities:

• Provide exceptional customer service to customers, ensuring their needs are met in a timely manner.
• Establish and maintain positive working relationships with customers and co-workers.
• Respond to customer inquiries in a professional and efficient manner.
• Monitor customer feedback to identify trends and opportunities to improve customer service.
• Develop and implement strategies to improve customer service.
• Train and mentor customer service staff on best practices and customer service standards.
• Investigate and resolve customer complaints.
• Monitor customer service staff performance and provide feedback.
• Monitor customer service metrics and adjust customer service strategies accordingly.
• Create and manage customer service reports.
• Keep abreast of industry trends and new technologies to ensure customer service is up-to-date.

According to JobzMall, the average salary range for a Support Lead in Detroit, MI, USA is $55,000 to $90,000 per year. This salary range can vary depending on the size of the company, the experience of the Support Lead, and the specific job duties.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.