Support Lead

We are looking for an experienced Support Lead to join our team at Five Below. The ideal candidate will be an organized and detail-oriented professional, capable of working in a fast-paced environment and managing a wide range of duties. Our Support Lead will be able to provide outstanding customer service to our customers and clients, as well as offering guidance and support to our team.The successful candidate will have several years of experience in a customer service role, with a proven track record in providing excellent service and support. They will also possess strong communication and interpersonal skills, with the ability to manage multiple tasks and prioritize accordingly. In addition, advanced problem-solving capabilities and analytical skills are a must.This is an ideal opportunity to join an established and successful brand, and to develop your skills and knowledge in a dynamic and diverse role.

Responsibilities:

1. Provide excellent customer service and support to customers and clients.
2. Manage multiple tasks and prioritize accordingly.
3. Maintain high standards of customer service and ensure customer satisfaction.
4. Track and analyze customer feedback and inquiries.
5. Develop and implement strategies to improve customer service and support.
6. Provide guidance and support to team members.
7. Utilize problem-solving capabilities and analytical skills to resolve customer issues.
8. Monitor customer service performance and provide feedback to team members.
9. Maintain a thorough knowledge of company products and services.
10. Stay up-to-date on industry trends and changes in customer service standards.

According to JobzMall, the average salary range for a Support Lead in Rochester, NY, USA is between $42,000 and $70,000 per year. The salary range depends on a variety of factors, including the size and type of employer, the employee's experience and skills, and the industry.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.