Five Below

Support Lead

Five Below
San Antonio, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

As a Support Lead at Five Below, you’ll be a key member of our team, providing technical support to our customers and employees. We’re looking for a problem-solver who’s passionate about technology and helping others, and who takes pride in providing excellent customer service.To excel in this role, you should have a minimum of two years’ experience in support and customer service, a degree in Information Technology or a related field, and strong knowledge of hardware and software. You should also have excellent communication and problem-solving skills, as well as the ability to troubleshoot technical issues quickly and accurately. Your attention to detail and ability to prioritize tasks will be essential to ensure our customers have a positive experience with Five Below.

Responsibilities:

  1. Provide technical support to customers and employees in a timely and accurate manner.
  2. Troubleshoot technical issues quickly and accurately.
  3. Assist customers with hardware and software issues.
  4. Maintain positive relationships with customers and employees.
  5. Prioritize tasks and manage time effectively.
  6. Monitor customer service metrics and recommend improvements.
  7. Stay up-to-date with new technologies and products.
  8. Develop training materials and procedures for customer service staff.
  9. Document and track customer service inquiries and resolutions.
  10. Provide feedback to management on customer service issues.
Where is this job?
This job is located at San Antonio, TX, USA
Job Qualifications

  • Organizational Skills

  • Excellent Communication Skills

  • Leadership Experience

  • Ability To Multitask

  • Ability To Delegate Tasks

  • Analytical Skills

  • Problem-Solving Ability

  • Flexibility

Required Skills

  • Documentation

  • Training

  • Networking

  • Troubleshooting

  • Communication

  • Multitasking

  • Leadership

  • Mentoring

  • Listening

  • Collaboration

  • Organization

  • Analytical

  • Problem-Solving

  • Decision-Making

  • Time-Management

Soft Skills

  • Communication

  • Decision Making

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • flexibility

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Support Lead in San Antonio, TX, USA is $48,000 - $64,000 per year. This figure is based on the salaries of individuals who have already been hired for this role within the area. Additionally, salaries can vary depending on experience, education, certifications, and other factors.

Additional Information
Five Below is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 26th, 2023
Apply BeforeJune 21st, 2025
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About Five Below

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.

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