Support Lead

Do you have a passion for helping people? Are you looking for an opportunity to bring your problem-solving skills to the forefront of a fast-growing retail organization? Five Below is seeking a highly motivated Support Lead to join our team and help us deliver exceptional customer service.The ideal candidate for this position has a knack for troubleshooting and a customer-first attitude. You should have a strong background in providing support in a retail environment, and be able to manage multiple priorities as we strive to deliver the best possible customer experience. We are looking for a reliable and proactive individual who is able to work independently and as part of a team.To be successful in this role, you should possess the following qualifications:• A minimum of two years of experience as a Support Lead or similar role• Strong organizational and interpersonal skills• Excellent written and verbal communication skills• Ability to work in a fast-paced environment• Proficiency with Microsoft Office applications• Knowledge of customer service principles and practicesIf you are looking for an opportunity to take your customer service skills to the next level, we welcome you to apply for this position!

Responsibilities: • Provide exceptional customer service to ensure customer satisfaction • Troubleshoot and resolve customer inquiries and issues • Manage multiple priorities and tasks to ensure service standards and timelines are met • Maintain a positive and professional attitude in all customer interactions • Cooperate with team members to ensure customer requests are addressed in a timely manner • Monitor daily customer service operations and identify areas for improvement • Provide feedback and coaching to team members to ensure customer service standards are met • Maintain up-to-date records of customer requests and inquiries • Develop and maintain strong relationships with customers • Follow all company policies and procedures when providing customer support • Assist with the training of new customer service personnel as needed

According to JobzMall, the average salary range for a Support Lead in Tampa, FL, USA is between $45,000 and $65,000. This range may vary depending on the company, experience level, and other factors.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.