Five Below

Support Lead

Five Below
Chicago, IL, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

We are looking for an experienced Support Lead to join our team at Five Below. The ideal candidate is a self-starter and natural problem-solver who is passionate about customer service and providing a seamless store experience. If you have a strong eye for detail, a customer-centric mindset, and a knack for finding creative solutions to complex challenges, this may be the perfect role for you.To be successful in this role, you will need to have at least two years of experience in a similar capacity, excellent communication and organization skills, and a strong understanding of retail operations. You should also bring a positive, team-oriented attitude and be eager to help colleagues and customers alike. If this sounds like you, we’d love to hear from you!

Responsibilities:

  1. Lead a team of support staff in providing exceptional customer service and a seamless store experience.
  2. Troubleshoot complex customer inquiries and issues and create innovative solutions.
  3. Monitor store operations to identify areas of improvement.
  4. Train and mentor new employees on customer service processes and procedures.
  5. Develop and implement customer service standards and protocols.
  6. Ensure customer complaints are responded to in a timely and effective manner.
  7. Monitor customer feedback and use it to drive service improvements.
  8. Lead regular team meetings to review customer service performance and set improvement goals.
  9. Coordinate with other departments to ensure customer requests and needs are met.
  10. Monitor customer service analytics and metrics to measure performance.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications

  • Ability To Work In A Fast-Paced Environment

  • Excellent Communication Skills

  • Excellent Customer Service Skills

  • Ability To Work Independently And As Part Of A Team

  • Problem-Solving Skills

  • Ability To Lift Up To Lbs

  • Knowledge Of Microsoft Office Suite

  • Knowledge Of Pos Systems

Required Skills

  • Troubleshooting

  • Communication

  • Coaching

  • Attention to detail

  • Problem Solving

  • Negotiation

  • Leadership

  • Conflict Resolution

  • customer service

  • Team Building

  • Collaboration

  • Organization

  • Facilitation

  • Analyzing

  • Prioritizing

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Support Lead in Chicago, IL, USA is $51,500 to $86,400 per year. The range can vary depending on the company and the experience and qualifications of the individual.

Additional Information
Five Below is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 5th, 2023
Apply BeforeMay 22nd, 2025
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About Five Below

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.

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