Support Lead

Are you a customer service enthusiast looking to join a team of creative problem-solvers? Five Below is looking for an experienced Support Lead to join our team and help deliver exceptional customer service. As our Support Lead, you'll take ownership of customer inquiries and ensure that each customer receives a positive experience.We're looking for a team player with strong interpersonal skills, an eye for detail, and a commitment to delivering outstanding customer service. To be successful in this role, you must have a minimum of 5 years of customer service experience, excellent oral and written communication skills, and a knack for creative problem-solving. If you're excited about the opportunity to make a real impact on our customers' experiences, we want to hear from you!

Responsibilities:

• Respond to customer inquiries in a timely and professional manner.
• Provide exceptional customer service to ensure customer satisfaction.
• Troubleshoot customer issues and provide creative solutions.
• Lead a team of customer service representatives to ensure customer inquiries are handled efficiently and effectively.
• Ensure customer inquiries are handled in accordance with company policies and procedures.
• Create and maintain accurate customer records.
• Monitor customer feedback and provide feedback to the management team.
• Remain up-to-date on product knowledge and relevant industry information.
• Develop and maintain relationships with customers.

According to JobzMall, the average salary range for a Support Lead in Redlands, CA, USA is $70,000-$90,000. This range can vary depending on the experience and qualifications of the individual.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.