Are you a natural leader with a passion for helping others? Do you thrive in a fast-paced and dynamic retail environment? If so, we have the perfect opportunity for you! Five Below is seeking a Support Lead to join our team and provide exceptional support and guidance to our associates. In this role, you will have the opportunity to lead and develop a team while ensuring that our store operations run smoothly. We are looking for someone who is organized, proactive, and has a strong commitment to customer service. If you are ready to take the next step in your career and make a positive impact on our team, we want to hear from you!
- Provide leadership and guidance to a team of associates, ensuring they have the necessary resources and support to succeed in their roles.
- Monitor and assess the performance of associates, providing constructive feedback and coaching to improve their skills and abilities.
- Oversee and manage store operations, ensuring that all tasks are completed efficiently and effectively.
- Create and maintain a positive and productive work environment for all team members.
- Serve as a role model for excellent customer service, handling any customer inquiries or concerns with professionalism and care.
- Collaborate with store management to develop and implement strategies to increase sales and improve overall store performance.
- Train new associates on store policies, procedures, and expectations.
- Ensure compliance with all company policies and procedures, including safety and security protocols.
- Maintain accurate and organized records of store operations, such as inventory, sales, and customer service metrics.
- Continuously seek out opportunities for personal and professional growth, and share knowledge and best practices with team members.
Prior Experience In A Leadership Or Supervisory Role, Preferably In A Retail Or Customer Service Environment.
Strong Communication Skills, Both Written And Verbal, With The Ability To Effectively Train And Coach Team Members.
Proficiency In Problem-Solving And Conflict Resolution, With The Ability To Handle Customer Complaints And Resolve Issues In A Timely Manner.
Knowledge Of Inventory Management And Store Operations, Including Cash Handling And Merchandising.
Ability To Work In A Fast-Paced Environment And Multitask, While Maintaining A Positive Attitude And Providing Exceptional Customer Service.
Training
Communication
Time Management
Coaching
Team Management
Multitasking
Leadership
Conflict Resolution
customer service
Organization
Problem-Solving
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead in Milwaukee, WI, USA is $60,000 - $80,000 per year. This may vary depending on factors such as experience, industry, and company size.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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