Are you a driven and passionate individual looking for an exciting leadership opportunity? Look no further! Five Below is seeking a dynamic Support Lead to join our team and help drive our company's success. As a Support Lead, you will play a crucial role in ensuring our stores run smoothly and efficiently by providing exceptional customer service and managing a team of support staff. If you have a knack for problem-solving, excellent communication skills, and a strong background in retail, we want to hear from you! Join our fun and fast-paced environment and make a positive impact on our business.
- Provide exceptional customer service to all Five Below customers.
- Manage and lead a team of support staff, including delegating tasks and providing guidance and support.
- Ensure store operations run smoothly and efficiently on a daily basis.
- Utilize problem-solving skills to address any issues or challenges that may arise.
- Communicate effectively with team members, store management, and corporate headquarters.
- Monitor inventory levels and assist with restocking and ordering as needed.
- Train and onboard new support staff members.
- Create and maintain a positive and energetic work environment for the support team.
- Implement and enforce company policies and procedures.
- Collaborate with other store leaders to achieve company goals and targets.
- Participate in regular team meetings and provide feedback and suggestions for improvement.
- Monitor and track store performance metrics, such as sales and customer satisfaction, and take action to improve results.
- Maintain a strong knowledge of Five Below products, promotions, and sales techniques.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Stay updated on industry trends and best practices, and apply them to improve store operations.
Strong Leadership Skills: A Support Lead At Five Below Must Possess Excellent Leadership Abilities In Order To Effectively Manage And Guide A Team Of Support Associates. This Includes Being Able To Delegate Tasks, Provide Feedback And Coaching, And Handle Conflicts Within The Team.
Excellent Communication Skills: Effective Communication Is Crucial In A Support Lead Role, As They Will Be Responsible For Communicating With Both Their Team And Other Departments Within The Company. This Includes Being Able To Clearly Articulate Expectations, Provide Updates And Feedback, And Handle Any Customer Complaints Or Issues.
Customer Service Experience: Five Below Places A Strong Emphasis On Providing Exceptional Customer Service, And A Support Lead Must Have Previous Experience In A Customer-Facing Role. This Could Include Experience In A Retail Setting Or A Similar Customer Service-Oriented Position.
Organizational Skills: As A Support Lead, One Must Be Highly Organized And Able To Manage Multiple Tasks And Priorities Effectively. This Includes Creating Schedules, Delegating Tasks, And Ensuring That All Support Operations Run Smoothly And Efficiently.
Problem-Solving Abilities: In A Fast-Paced Retail Environment, Issues And Challenges Can Arise At Any Time. A Successful Support Lead Must Be Able To Think Quickly On Their Feet And Come Up With Effective Solutions To Any Problems That May Arise. This Requires Strong Critical Thinking Skills And The Ability To Remain Calm Under Pressure.
Communication
Time Management
Team Management
Technical Support
Multitasking
Organizational Skills
Leadership
Conflict Resolution
customer service
Training and Development
Problem-Solving
Adapt
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead in Princeton, NJ, USA is $60,000 - $80,000 per year. However, this may vary depending on the specific company, industry, and level of experience of the individual. Some Support Leads may earn more or less than this range. It is important to research the specific job and company to determine a more accurate salary range.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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