Are you passionate about providing exceptional customer support and leading a team to success? Look no further! Five Below is seeking a motivated and experienced Support Lead to join our dynamic team. As the Support Lead, you will be responsible for overseeing the daily operations of our support team and ensuring that our customers receive top-notch service. We are looking for a driven individual who can effectively manage a team, communicate effectively, and maintain a positive attitude in a fast-paced environment. If this sounds like you, we want to hear from you!
- Manage and oversee the daily operations of the support team.
- Ensure that all customer inquiries and concerns are addressed promptly and efficiently.
- Monitor and evaluate the performance of the support team members, providing constructive feedback and coaching to achieve team goals.
- Develop and implement strategies to improve customer service and satisfaction.
- Collaborate with other departments to ensure a seamless customer experience.
- Create and maintain support team schedules, ensuring adequate coverage for peak hours and busy periods.
- Train new support team members on company policies, procedures, and customer service standards.
- Handle escalated customer issues and complaints, providing timely and effective resolutions.
- Conduct regular team meetings and provide updates on company policies, procedures, and goals.
- Motivate and inspire team members to maintain a positive attitude and provide exceptional customer support.
- Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
- Maintain knowledge of company products, services, and promotions to effectively assist customers.
- Collaborate with other departments to develop and implement customer service initiatives and improvements.
- Maintain accurate records of support team performance and customer interactions.
- Uphold company standards of professionalism, integrity, and confidentiality in all interactions with customers and team members.
Strong Leadership Skills: A Support Lead At Five Below Must Possess Excellent Leadership Skills In Order To Effectively Manage And Motivate A Team Of Support Staff. This Includes The Ability To Delegate Tasks, Provide Guidance And Feedback, And Resolve Conflicts.
Customer Service Experience: As The Primary Point Of Contact For Customer Inquiries And Concerns, A Support Lead Must Have Exceptional Customer Service Skills. This Includes The Ability To Handle Difficult Situations, Empathize With Customers, And Provide Quick And Efficient Solutions.
Organizational Skills: A Support Lead At Five Below Must Be Highly Organized And Able To Multitask In A Fast-Paced Environment. This Includes Managing Schedules, Coordinating Team Tasks, And Prioritizing Customer Needs.
Problem-Solving Abilities: The Ability To Think On Your Feet And Come Up With Creative Solutions Is Crucial For A Support Lead. This Includes Identifying And Resolving Customer Issues, Addressing Staffing Concerns, And Implementing Process Improvements.
Retail Experience: Five Below Is A Retail Environment, So Experience In A Similar Setting Is Highly Desired For A Support Lead. This Includes Knowledge Of Store Operations, Inventory Management, And Sales Processes, Which Will Enable The Support Lead To Better Support The Team And Understand The Needs Of The Business.
Training
Communication
Time Management
Coaching
Team Management
Multitasking
Conflict Resolution
customer service
Organization
Problem-Solving
Prioritization
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Support Lead in Columbus, OH, USA is $45,000-$70,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. In general, more experienced and skilled Support Leads can earn higher salaries.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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