Support Lead

Are you passionate about providing exceptional customer service and leading a team to success? Look no further! Five Below is seeking a highly motivated and experienced Support Lead to join our dynamic team. As a Support Lead, you will play a crucial role in ensuring our customers have a positive and memorable experience at our stores. We are looking for a natural leader who is dedicated, organized, and able to thrive in a fast-paced environment. If this sounds like you, read on to learn more about this exciting opportunity!

1. Lead and manage a team of support associates to ensure exceptional customer service is consistently provided.
2. Train and onboard new support associates, providing them with the necessary tools and resources to succeed in their roles.
3. Monitor and evaluate team performance, providing feedback and coaching as needed to ensure high levels of productivity and customer satisfaction.
4. Handle escalated customer inquiries and complaints in a timely and professional manner.
5. Create and maintain a positive and welcoming environment for both customers and team members.
6. Maintain inventory levels and ensure products are stocked and displayed in an appealing and organized manner.
7. Collaborate with other store leaders to identify and implement process improvements for increased efficiency and customer satisfaction.
8. Conduct regular store walks to ensure cleanliness, organization, and adherence to company standards.
9. Assist in the hiring and scheduling of support associates to ensure adequate coverage and optimal team performance.
10. Stay up-to-date on product knowledge and promotions to effectively assist customers and drive sales.
11. Enforce company policies and procedures to maintain a safe and secure store environment.
12. Handle cash and perform opening and closing procedures as needed.
13. Communicate effectively with upper management and provide regular updates on store performance and any potential issues.
14. Be a role model for the team by demonstrating a strong work ethic, positive attitude, and commitment to providing exceptional customer service.

According to JobzMall, the average salary range for a Support Lead in Phoenix, AZ, USA is between $55,000 and $80,000 per year. However, this can vary depending on factors such as experience, industry, and specific job duties. Some Support Leads may earn higher salaries, especially if they have significant experience or work in high-demand industries such as technology or healthcare. On the other hand, those with less experience or working in lower-demand industries may earn salaries on the lower end of the range. It is also important to note that salaries may vary based on the company's size and location within Phoenix.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.