Welcome to Five Below, where fun and value collide! We are seeking a dynamic and experienced Support Lead to join our team. As a Support Lead, you will play a crucial role in providing exceptional support to our store teams, ensuring they have the resources and guidance needed to deliver an outstanding customer experience. We are looking for someone who is passionate about teamwork, customer service, and driving results. If you have a strong leadership presence, excellent communication skills, and a knack for problem-solving, we want to hear from you!
- Provide exceptional support to store teams: The Support Lead will be responsible for providing outstanding support to store teams in order to ensure smooth operations and a positive customer experience.
- Ensure resources are available: The Support Lead will be responsible for ensuring that store teams have the necessary resources, such as training materials and equipment, to effectively perform their roles.
- Offer guidance and direction: The Support Lead will serve as a point of contact for store teams and will offer guidance and direction to team members as needed.
- Foster a culture of teamwork: The Support Lead will play a crucial role in fostering a culture of teamwork and collaboration among store teams, promoting a positive work environment.
- Prioritize customer service: The Support Lead will understand the importance of exceptional customer service and will work to ensure that store teams are equipped to provide the best service possible.
- Drive results: The Support Lead will be responsible for driving results through effective support and guidance to store teams, contributing to the overall success of the company.
- Demonstrate strong leadership skills: The Support Lead will be a leader within the store, demonstrating strong leadership skills and setting a positive example for team members to follow.
- Communicate effectively: The Support Lead will have excellent communication skills and will effectively communicate with store teams, management, and other departments as needed.
- Problem-solve effectively: The Support Lead will be responsible for identifying and solving problems that may arise within store teams, utilizing their strong problem-solving skills.
- Uphold company values: The Support Lead will be expected to uphold and promote the company's values of fun and value colliding in all aspects of their role.
Strong Leadership Skills: A Support Lead At Five Below Should Possess Excellent Leadership Qualities With The Ability To Motivate And Guide A Team Towards Achieving Goals And Targets.
Customer Service Experience: As A Support Lead, One Must Have A Proven Track Record Of Providing Exceptional Customer Service And Resolving Customer Inquiries And Complaints Efficiently.
Retail Experience: A Candidate For This Role Must Have Prior Experience Working In A Retail Environment, Preferably In A Leadership Position. This Will Help In Understanding The Store Operations And Managing The Team Effectively.
Problem-Solving Abilities: A Support Lead Should Be Able To Think Critically And Quickly To Resolve Any Issues That May Arise In The Store. They Should Also Be Able To Identify Potential Problems And Come Up With Effective Solutions.
Communication Skills: Effective Communication Is Crucial For A Support Lead As They Will Be Responsible For Communicating With Both The Store Team And Customers. They Should Be Able To Communicate Clearly And Professionally In Person, Over The Phone, And Via Email.
Communication
Time Management
Team Management
Technical Support
Multitasking
Attention to detail
Conflict Resolution
customer service
Training and Development
Problem-Solving
Prioritization
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Support Lead in Mobile, AL, USA is $45,000-$65,000 per year. However, this can vary depending on factors such as the specific company, industry, experience level, and job responsibilities. It is best to research specific companies and job listings in the Mobile area to get a more accurate salary range.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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