Support Lead

Are you a natural leader with a passion for providing exceptional customer support? Do you thrive in a fast-paced, dynamic environment? Look no further, because Five Below is seeking a Support Lead to join our team!In this role, you will be responsible for overseeing and mentoring our team of support specialists as they assist our valued customers with any questions or concerns they may have. We are looking for someone with strong communication skills and the ability to problem solve in a timely and efficient manner. If you have a positive attitude, a strong work ethic, and a desire to make a difference, we want to hear from you!

1. Mentor and lead a team of support specialists to provide exceptional customer support.
2. Oversee the daily operations of the support team, ensuring all tasks and responsibilities are completed in a timely and efficient manner.
3. Communicate effectively with team members, providing guidance and feedback as needed.
4. Handle escalated customer inquiries or complaints, utilizing problem solving skills to find appropriate resolutions.
5. Maintain a positive and professional attitude while interacting with customers and team members.
6. Create and implement training programs to ensure the support team is knowledgeable and up-to-date on company policies, products, and procedures.
7. Monitor customer support metrics and provide reports to management on team performance and customer feedback.
8. Continuously strive to improve customer support processes and procedures to enhance the overall customer experience.
9. Collaborate with other departments to resolve customer issues and improve overall customer satisfaction.
10. Serve as a role model for the support team, exhibiting a strong work ethic and commitment to providing exceptional customer support.

According to JobzMall, the average salary range for a Support Lead in Chicago, IL, USA is between $35,000 to $80,000 per year. This salary range can vary depending on factors such as the size and industry of the company, the level of experience and skills of the individual, and the specific responsibilities and duties of the role.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.