Are you a natural leader with a passion for providing exceptional customer support? Look no further! Five Below is seeking a dynamic and driven individual to join our team as a PT Support Lead. In this role, you will be responsible for leading a team of support associates and ensuring that our customers receive the best possible experience. We are looking for someone who is organized, adaptable, and thrives in a fast-paced environment. If this sounds like you, we would love to have you on our team!
- Lead a team of support associates: The primary responsibility of this role is to oversee and manage a team of support associates. This includes delegating tasks, providing guidance and support, and ensuring that all team members are working efficiently and effectively.
- Provide exceptional customer support: The Support Lead will be responsible for ensuring that all customers receive the best possible experience. This includes addressing customer inquiries and concerns, resolving issues, and going above and beyond to exceed customer expectations.
- Train and onboard new team members: As a leader, the Support Lead will be responsible for training and onboarding new support associates. This includes teaching them company policies and procedures, as well as providing guidance on how to provide excellent customer support.
- Maintain a positive and productive work environment: The Support Lead will be responsible for creating and maintaining a positive and productive work environment for the team. This includes promoting teamwork, resolving conflicts, and fostering a culture of open communication.
- Monitor team performance: The Support Lead will be responsible for monitoring the performance of the support team and providing feedback and coaching to help them improve. This includes setting goals, tracking progress, and implementing strategies to increase efficiency and effectiveness.
- Ensure compliance with company policies: The Support Lead will be responsible for ensuring that all team members are following company policies and procedures. This includes enforcing rules and regulations, and addressing any compliance issues that may arise.
- Handle escalated customer issues: As a leader, the Support Lead will be responsible for handling any escalated customer issues that cannot be resolved by the support associates. This includes addressing complaints and finding solutions to ensure customer satisfaction.
- Collaborate with other departments: The Support Lead will work closely with other departments, such as sales and operations, to ensure a seamless customer experience. This may involve coordinating efforts to resolve customer issues or providing feedback on customer needs and preferences.
- Stay updated on industry trends: The Support Lead will be responsible for staying updated on industry trends and customer preferences. This includes
Strong Leadership Skills: The Ideal Candidate For A Pt Support Lead At Five Below Should Possess Strong Leadership Skills And Be Able To Effectively Manage A Team Of Support Associates. They Should Be Able To Delegate Tasks, Provide Direction And Guidance, And Motivate Their Team To Achieve The Desired Results.
Excellent Communication Skills: As A Pt Support Lead, One Must Be Able To Communicate Effectively With Both Team Members And Upper Management. This Includes Being Able To Clearly Convey Expectations, Provide Feedback, And Resolve Any Conflicts That May Arise.
Customer Service Experience: Five Below Places A Strong Emphasis On Providing Exceptional Customer Service. Therefore, The Ideal Candidate Should Have Previous Experience In A Customer-Facing Role And Be Able To Handle Difficult Situations With Professionalism And Empathy.
Organizational Skills: As A Pt Support Lead, One Will Be Responsible For Overseeing Various Tasks And Ensuring They Are Completed In A Timely And Efficient Manner. This Requires Strong Organizational Skills And The Ability To Multitask Effectively.
Retail Experience: While Not Required, Previous Experience In A Retail Environment Is Highly Desirable For A Pt Support Lead At Five Below. This Will Provide A Solid Understanding Of The Company's Products, Processes, And Procedures, As Well As The Ability To Adapt To The Fast-Paced Retail Environment.
Inventory Management
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
customer service
Team Leadership
Problem-Solving
Sales Techniques
Coaching/Mentoring
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a PT Support Lead in Flushing, NY 11385, USA is between $35,000 and $42,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry in which the support lead is employed. It is best to research the specific company and job listing for a more accurate salary range.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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