Part Time Support Lead
Welcome to Five Below! We are a dynamic and fast-growing retail company that offers trendy and affordable products to our customers. We are currently seeking a Part Time Support Lead to join our team and help us deliver exceptional customer service. As a Support Lead, you will play a crucial role in ensuring the smooth operation of our store and providing support to our team members. We are looking for someone who is customer-focused, organized, and a great communicator. If you are passionate about retail and thrive in a fast-paced environment, we would love to have you on our team!
- Greet and welcome customers into the store with a friendly and positive attitude.
- Assist customers with their inquiries and provide exceptional customer service.
- Maintain a clean and organized store environment, including restocking shelves and organizing merchandise displays.
- Communicate effectively with team members and management to ensure efficient store operations.
- Train and guide new team members on company policies, procedures, and customer service standards.
- Handle customer complaints and resolve issues in a timely and professional manner.
- Monitor and maintain inventory levels, ensuring products are always in stock and displayed correctly.
- Ensure compliance with company policies and procedures, including safety and security measures.
- Assist in opening and closing procedures, including cash handling and reconciling registers.
- Collaborate with team members to achieve sales goals and provide support during busy periods.
- Act as a role model for exceptional customer service and promote a positive work environment.
- Continuously seek opportunities to improve store operations and customer experience.
- Participate in store meetings and provide feedback and suggestions for improvement.
- Stay up-to-date with product knowledge, promotions, and company initiatives.
- Flexible to work evenings, weekends, and holidays as needed.
Previous Leadership Experience: The Ideal Candidate Should Have Prior Experience In A Leadership Role, Preferably In A Retail Or Customer Service Environment. They Should Possess Strong Communication And Conflict Resolution Skills To Effectively Manage A Team.
Knowledge Of Retail Operations: The Part Time Support Lead Should Have A Thorough Understanding Of Retail Operations, Including Inventory Management, Visual Merchandising, And Customer Service. This Will Ensure They Can Effectively Support The Store's Daily Operations And Assist In Training New Team Members.
Strong Organizational Skills: As A Part-Time Position, The Support Lead Will Be Responsible For Managing Their Own Schedule And Ensuring Tasks Are Completed In A Timely Manner. They Should Have Strong Organizational Skills To Prioritize Tasks And Delegate Responsibilities To Team Members.
Customer Service Focus: Five Below Places A Strong Emphasis On Providing Exceptional Customer Service. The Ideal Candidate Should Have A Friendly And Approachable Demeanor, With The Ability To Handle Customer Inquiries And Complaints Professionally And Efficiently.
Flexibility And Adaptability: As A Part-Time Position, The Support Lead May Be Required To Work Varying Shifts, Including Nights And Weekends. They Should Be Flexible And Adaptable To Changes In Scheduling And Be Able To Handle A Fast-Paced And Dynamic Work Environment.
Inventory Management
Communication
Time Management
Team Management
Leadership
Conflict Resolution
customer service
Cash Handling
Organization
Training and Development
Problem-Solving
Sales Techniques
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Part Time Support Lead in Durham, NC 27707, USA is between $13 to $16 per hour. This may vary depending on the company, experience, and job responsibilities.
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Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.
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