Full Time Support Lead

Welcome to Five Below, where we believe that everyone deserves to be able to afford to have fun. We are seeking a highly motivated and experienced individual to join our team as a Full Time Support Lead. As the Support Lead, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our store. A successful candidate will have a passion for customer satisfaction, strong leadership skills, and the ability to thrive in a fast-paced environment. If you are dedicated, enthusiastic, and ready to take on a new challenge, we encourage you to apply for this exciting opportunity at Five Below.

1. Providing exceptional customer service: The Support Lead will be responsible for ensuring that all customers receive top-notch service by greeting them, assisting with their needs, and resolving any issues or concerns.
2. Maintaining store operations: This role requires the individual to oversee and manage the daily operations of the store. This includes ensuring that shelves are stocked, merchandise is displayed properly, and the store is clean and presentable.
3. Leading and motivating the team: The Support Lead will serve as a leader and role model for the rest of the team. They will need to motivate and guide team members to meet store goals and provide excellent customer service.
4. Training and developing team members: The Support Lead will be responsible for training new team members and providing ongoing development for all team members to ensure they are equipped with the necessary knowledge and skills to excel in their roles.
5. Assisting with scheduling: This role will involve working closely with the store manager to create and maintain an efficient schedule for all team members, taking into consideration peak business hours and employee availability.
6. Resolving customer concerns: The Support Lead will need to address and resolve any customer concerns or complaints in a professional and timely manner, ensuring that the customer leaves with a positive impression of the store.
7. Maintaining inventory levels: The Support Lead will work with the rest of the team to monitor inventory levels and assist with restocking and ordering products as needed.
8. Ensuring compliance with company policies: The individual in this role will need to ensure that all team members are following company policies and procedures to maintain a safe and productive work environment.
9. Handling cash and transactions: The Support Lead will be responsible for handling cash and completing transactions accurately and efficiently, as well as overseeing other team members' cash handling activities.
10. Contributing to a positive work environment: The Support Lead will work to create a positive and inclusive work environment for all team members, fostering a sense of teamwork and collaboration.

According to JobzMall, the average salary range for a Full Time Support Lead in Crafton, PA 15205, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company and experience level of the individual.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.