Customer Experience Manager

Are you passionate about creating a positive and memorable customer experience? Do you thrive in a fast-paced and dynamic retail environment? Look no further, because Five Below is searching for a Customer Experience Manager to join our team! As the CX Manager, you will play a crucial role in ensuring that every customer who walks through our doors has a fun and enjoyable shopping experience. We are looking for a driven and customer-centric individual who can lead our team to deliver top-notch customer service. If you have a strong background in retail and a knack for problem-solving, we want to hear from you!

1. Develop and implement strategies to enhance the overall customer experience in the store.
2. Train, coach, and motivate team members to provide exceptional customer service.
3. Ensure that all employees are knowledgeable about products, promotions, and company policies.
4. Monitor and analyze customer feedback and make necessary improvements to enhance satisfaction.
5. Address and resolve any customer complaints or issues in a timely and professional manner.
6. Maintain a positive and welcoming environment for customers through visual merchandising and store cleanliness.
7. Collaborate with other departments to ensure a seamless and cohesive customer experience across all touchpoints.
8. Stay up-to-date on industry trends and best practices to continuously improve the customer experience.
9. Develop and implement customer service standards and protocols for the store.
10. Monitor and report on key performance indicators related to customer experience and make recommendations for improvement.
11. Conduct regular training sessions and workshops for team members to enhance their customer service skills.
12. Plan and execute customer events and initiatives to drive engagement and loyalty.
13. Manage customer service budget and expenses effectively.
14. Participate in recruiting, hiring, and onboarding of new team members to ensure they embody the company's customer-centric values.
15. Act as a role model for exceptional customer service and uphold company standards at all times.

According to JobzMall, the average salary range for a Customer Experience Manager in Raritan, NJ 08869, USA is $68,000 - $90,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.