Customer Experience Manager

Welcome to Five Below - the ultimate destination for affordable, trend-right merchandise for teens and beyond. We are a fun, energetic, and growing company that is dedicated to providing our customers with an unforgettable shopping experience. As the Customer Experience Manager, you will play a crucial role in ensuring that every customer who walks through our doors feels valued, heard, and satisfied. We are looking for a dynamic and customer-focused individual who is passionate about creating positive interactions and driving sales. If you have a strong background in customer service and leadership, along with a knack for problem-solving and a love for all things Five Below, we want to hear from you!

1. Oversee and manage all aspects of customer service and satisfaction in the store.
2. Create and maintain a welcoming and friendly atmosphere for all customers.
3. Train and develop team members to deliver exceptional customer service and sales techniques.
4. Monitor customer feedback and respond promptly to any issues or concerns.
5. Implement strategies to improve customer experience and drive sales.
6. Ensure that all customer inquiries, complaints, and requests are handled in a timely and professional manner.
7. Collaborate with other departments to ensure a seamless and positive customer experience.
8. Develop and maintain relationships with customers to foster loyalty and repeat business.
9. Analyze customer data and trends to identify areas for improvement and implement solutions.
10. Continuously evaluate and improve the store's customer service processes and procedures.
11. Set and monitor customer service goals and targets for the store.
12. Lead by example and provide excellent customer service to all customers.
13. Maintain a thorough understanding of the company's products and promotions to better assist customers.
14. Stay up-to-date on industry trends and competitor practices to stay ahead in the market.
15. Ensure compliance with all company policies and procedures related to customer service.

According to JobzMall, the average salary range for a Customer Experience Manager in Alexander City, AL, USA is between $50,000 and $70,000 per year. However, this can vary depending on the size and industry of the company, as well as the level of experience and qualifications of the individual. Some companies may offer higher salaries or additional benefits such as bonuses or commission. It is important to research the specific company and role before accepting a job offer to ensure the salary aligns with your expectations.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.