Customer Experience Manager

Are you passionate about creating unforgettable customer experiences? Do you thrive in a fast-paced and dynamic retail environment? If so, we have the perfect opportunity for you! Five Below is seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Manager. In this role, you will be responsible for ensuring that every customer who walks through our doors has a positive and memorable shopping experience. We are looking for a driven individual with exceptional communication and leadership skills, who is committed to providing top-notch customer service. If you are ready to take your career to the next level and make a difference in the lives of our customers, we encourage you to apply for this exciting position.

1. Develop and implement strategies to enhance and improve the overall customer experience in-store.
2. Train and supervise a team of customer service representatives, ensuring they are providing exceptional service to every customer.
3. Monitor and analyze customer feedback and satisfaction levels to identify areas for improvement.
4. Collaborate with other departments to ensure a seamless and consistent customer experience across all touchpoints.
5. Handle customer inquiries and complaints in a timely and professional manner.
6. Lead by example and demonstrate excellent customer service skills to inspire and motivate team members.
7. Stay up-to-date with industry trends and best practices in customer experience to continuously improve processes and procedures.
8. Develop and maintain relationships with customers to foster loyalty and retention.
9. Create and maintain customer service policies and procedures to ensure consistency and efficiency.
10. Implement and manage customer loyalty programs and initiatives.
11. Provide regular reports and updates to senior management on customer feedback and satisfaction levels.
12. Collaborate with marketing team to develop promotional strategies and campaigns to enhance the customer experience.
13. Conduct regular training and coaching sessions for team members to ensure they are knowledgeable about products and services and able to provide excellent customer service.
14. Monitor and maintain inventory levels to ensure products are available for customers.
15. Handle and resolve any escalated customer issues or complaints.
16. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Customer Experience Manager in Chesterfield, MO, USA is between $65,000 and $85,000 per year. This range can vary depending on factors such as experience, industry, and company size. Some companies may also offer bonuses or additional perks such as healthcare benefits, retirement plans, and paid time off.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.