Customer Experience Manager

Welcome to Five Below! We are a fun, fast-paced retail company that is dedicated to providing our customers with an unforgettable shopping experience. As a Customer Experience Manager, you will play a crucial role in ensuring that our customers not only leave satisfied with their purchases, but also with a smile on their face. We are looking for an enthusiastic and customer-oriented individual to join our team and help us deliver on our promise of providing exceptional customer service. If you have a passion for creating positive interactions and a drive to go above and beyond for our customers, we want to hear from you!

1. Develop and maintain a positive and welcoming atmosphere for customers by greeting and engaging with them in a friendly and professional manner.
2. Train and supervise customer service team members to ensure they provide exceptional service to every customer.
3. Monitor and analyze customer feedback and satisfaction levels to identify areas for improvement and implement strategies to enhance the overall customer experience.
4. Develop and implement customer service policies and procedures to ensure consistency and high-quality service across all store locations.
5. Collaborate with other departments such as merchandising and operations to ensure a seamless and enjoyable shopping experience for customers.
6. Handle and resolve customer inquiries, complaints, and issues in a timely and professional manner.
7. Maintain a thorough knowledge of company products, promotions, and policies to effectively assist customers and provide accurate information.
8. Continuously seek out opportunities to improve the customer experience and make recommendations to upper management.
9. Implement and maintain customer service standards and monitor team performance to ensure they are met.
10. Foster a positive and supportive work environment for the customer service team, promoting teamwork, motivation, and professional growth.
11. Stay updated on industry trends and best practices in customer service to constantly improve and innovate our approach.
12. Create and maintain reports on customer service metrics and present them to upper management for review and action planning.

According to JobzMall, the average salary range for a Customer Experience Manager in Rochester, NY 14626, USA is $65,000 - $85,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries for this role, while others may offer lower salaries. It is important for individuals to research the specific company and industry they are interested in to get a more accurate estimate of the salary range.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.