Customer Experience Manager

Hey there! Are you a customer-focused individual with a passion for creating memorable experiences? Do you thrive in a fast-paced, energetic environment? If so, we have the perfect opportunity for you! Five Below is seeking a driven and dynamic Customer Experience Manager to join our team. As the face of our company, you will oversee all aspects of the customer experience, ensuring that each and every customer leaves our store feeling satisfied and excited to return. We are looking for someone who is outgoing, adaptable, and has a natural ability to connect with people. If this sounds like you, keep reading for more details on this exciting role!

1. Develop and implement strategies to enhance the overall customer experience in the store.
2. Train and lead a team of customer service associates to provide exceptional service to every customer.
3. Oversee the daily operations of the store, including managing customer inquiries, complaints, and escalations.
4. Collaborate with other departments, such as marketing and merchandising, to ensure a cohesive and seamless customer experience.
5. Monitor and analyze customer satisfaction metrics and make recommendations for improvement.
6. Stay up-to-date on the latest customer service trends and implement best practices to enhance the customer experience.
7. Develop and maintain relationships with customers to promote brand loyalty.
8. Handle and resolve any complex customer issues or complaints.
9. Create and maintain a positive and welcoming atmosphere in the store.
10. Conduct regular training and coaching sessions for store associates to ensure they are equipped to provide excellent customer service.
11. Manage and monitor the store's budget for customer service initiatives.
12. Collaborate with upper management to develop and implement company-wide customer service policies and procedures.
13. Conduct regular store audits to ensure customer service standards are being met.
14. Plan and execute special events and promotions to enhance the customer experience.
15. Continuously seek feedback from customers and use it to improve the overall customer experience.

According to JobzMall, the average salary range for a Customer Experience Manager in Los Angeles, CA, USA is between $62,000 and $124,000 per year. This range can vary depending on factors such as experience, industry, and company size.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.