Five Below

Customer Experience Manager

Five Below

Corpus Christi, TX, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

We’re looking for an experienced Customer Experience Manager to join the team at Five Below! Our ideal candidate is passionate about delivering exceptional customer service and is driven to foster an environment where customers feel welcomed and valued. The Customer Experience Manager will lead our customer service initiatives to ensure customer satisfaction and loyalty.To thrive in this role, you must have a minimum of three years’ experience in a customer service or customer experience management role, as well as exceptional communication and organizational skills. You should be knowledgeable of customer service best practices, have experience with customer service software, and be tech-savvy. You should also be a natural leader with a positive, proactive attitude and the ability to motivate and inspire your team. If you’re excited to join us in creating an outstanding customer experience at Five Below, we encourage you to apply!

Responsibilities:

  1. Create and implement customer service initiatives to ensure customer satisfaction and loyalty.
  2. Develop customer service best practices and ensure they are being followed by all customer service personnel.
  3. Monitor customer service software and ensure that software is utilized to its fullest potential.
  4. Manage customer service staff and ensure that customer service teams are meeting and exceeding expectations.
  5. Train and mentor customer service personnel to ensure they have the tools and knowledge to effectively handle customer inquiries.
  6. Monitor customer feedback and take proactive steps to address customer complaints and issues.
  7. Analyze customer service data to identify areas of improvement and develop strategies to increase customer satisfaction.
  8. Develop and implement customer loyalty programs.
  9. Ensure that customer service personnel are providing a positive customer experience at all times.
  10. Stay up-to-date with industry trends and new technologies to remain competitive.
Where is this job?
This job is located at Corpus Christi, TX, USA
Job Qualifications
  • Ability To Work In A Fast-Paced Environment

  • Excellent Customer Service Skills

  • Excellent Problem-Solving Skills

  • Strong Communication And Interpersonal Skills

  • Ability To Multi-Task And Prioritize

  • Ability To Develop Strong Relationships With Customers

  • Ability To Solve Customer Complaints And Concerns Quickly And Efficiently

  • Knowledge Of Customer Service Best Practices And Trends

  • Experience With Customer Service Software And Systems

Required Skills
  • Training

  • Communication

  • Negotiation

  • Mentoring

  • Listening

  • organizing

  • Empathy

  • Problem-Solving

  • Adaptability

  • customer-oriented

  • Decision-Making

  • Interpersonal

  • Analyzing

  • Collaborating

  • Assessing

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Experience Manager in Corpus Christi, TX, USA is $38,000-$64,000 per year. This range can vary based on the size of the company, the industry, and the level of experience of the manager.

Additional Information
Five Below is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 26th, 2023
Apply BeforeJuly 20th, 2025
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About Five Below

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.

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