Customer Experience Manager

Are you a customer-centric, results-driven individual with a passion for creating exceptional experiences? Look no further! Five Below is seeking a dynamic and enthusiastic Customer Experience Manager to join our growing team. As a key member of our store leadership team, you will have the opportunity to lead and develop a team of dedicated associates, while ensuring that our customers have an enjoyable and memorable shopping experience. If you have a strong background in customer service and a proven track record of driving sales and improving customer satisfaction, we want to hear from you! Join us in our mission to provide an unbeatable shopping experience for our customers while building a fun and inclusive culture for our team.

1. Develop and implement customer experience strategies and initiatives that align with the company's goals and values.
2. Lead and motivate a team of associates to provide exceptional customer service and ensure a positive shopping experience for every customer.
3. Monitor and analyze customer feedback and sales data to identify areas for improvement and implement necessary changes.
4. Train and coach associates on customer service techniques, product knowledge, and company policies and procedures.
5. Collaborate with other store leaders to ensure consistent and effective customer service throughout the store.
6. Develop and maintain strong relationships with customers by addressing their needs and concerns in a timely and professional manner.
7. Conduct regular store walks to ensure cleanliness, organization, and overall customer experience meets company standards.
8. Manage and resolve customer complaints and escalations, using effective communication and problem-solving skills.
9. Create and implement customer service training programs for new associates to ensure a consistent and positive customer experience.
10. Monitor and track store performance metrics related to customer satisfaction and sales, and develop action plans to address any areas of improvement.
11. Stay updated on industry trends and best practices related to customer experience and implement new strategies as needed.
12. Foster a positive and inclusive work environment for all associates, promoting teamwork and open communication.
13. Collaborate with the marketing team to develop promotional strategies and events that enhance the customer experience.
14. Ensure compliance with all company policies, procedures, and safety standards.

According to JobzMall, the average salary range for a Customer Experience Manager in Chandler, AZ, USA is $74,000 to $95,000 per year. However, this can vary depending on factors such as the specific company, years of experience, and skills of the individual.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.