Customer Experience Manager

As a Customer Experience Manager at Five Below, you will have the opportunity to lead a team in creating a positive and memorable shopping experience for our customers. We are looking for a driven and enthusiastic individual who is passionate about delivering exceptional customer service. In this role, you will be responsible for managing the day-to-day operations of the store and ensuring that our customers receive top-notch service. If you have a knack for building relationships, problem-solving, and driving results, then we want you on our team! Join us at Five Below and be a part of a fun and dynamic retail environment.

1. Lead a team: Responsible for managing and guiding a team of employees to ensure a positive and efficient work environment.
2. Customer satisfaction: Ensure that all customers have a positive and memorable shopping experience by providing exceptional customer service.
3. Team training and development: Train and develop team members on customer service, product knowledge, and store operations to ensure consistency and excellence in customer experience.
4. Operational management: Oversee the day-to-day operations of the store, including inventory management, visual merchandising, and cash handling.
5. Relationship building: Develop and maintain strong relationships with customers and team members to drive customer loyalty and retention.
6. Problem-solving: Handle and resolve customer complaints or issues in a timely and effective manner.
7. Sales and revenue: Drive sales and meet revenue targets by promoting products, upselling, and implementing effective sales strategies.
8. Product knowledge: Stay updated on new products and promotions to effectively communicate and educate customers and team members.
9. Data analysis: Analyze customer feedback and sales data to identify areas for improvement and implement strategies to enhance the customer experience.
10. Adherence to company policies: Ensure that all team members adhere to company policies, procedures, and standards to maintain a consistent and positive customer experience.
11. Budget management: Monitor and control expenses to ensure the store operates within budget guidelines.
12. Collaboration: Collaborate with other managers and departments to develop and implement company-wide initiatives and projects.
13. Performance management: Set goals, provide feedback, and conduct regular performance evaluations for team members to ensure high-quality work and job satisfaction.
14. Safety and security: Maintain a safe and secure shopping environment for customers and employees by enforcing safety and security protocols.

According to JobzMall, the average salary range for a Customer Experience Manager in Rochester, NY, USA is between $57,000 to $90,000 per year. This range may vary depending on the specific industry, company size, and level of experience of the individual.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.