Customer Experience Manager

Welcome to Five Below, your one-stop-shop for trendy and affordable products. We are currently seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Manager. As a rapidly growing company, we are dedicated to providing our customers with an exceptional shopping experience and we need someone who shares that passion. If you are a natural leader with a strong understanding of customer needs and a drive for delivering top-notch service, we want to hear from you. Join us in our mission to provide Five Below customers with the best value and experience possible.

• Develop and maintain a deep understanding of the company's products and services in order to effectively address customer inquiries and concerns
• Lead and manage a team of customer service representatives, setting performance expectations and providing ongoing coaching and support
• Cultivate a positive and welcoming environment for customers, ensuring that their needs are met and exceeded
• Continuously evaluate and improve the customer experience, implementing new strategies and initiatives as needed
• Create and implement training programs for new and existing customer service team members to ensure consistent and high-quality service
• Monitor customer feedback and satisfaction levels, taking proactive measures to address any issues or concerns
• Collaborate with other departments, such as merchandising and marketing, to ensure a seamless and customer-centric experience across all touchpoints
• Stay up-to-date on industry trends and best practices, and implement them to enhance the customer experience
• Handle escalated customer issues and complaints in a timely and professional manner, finding resolution and promoting customer loyalty
• Develop and maintain relationships with customers, providing personalized and exceptional service to drive repeat business and word-of-mouth referrals.

According to JobzMall, the average salary range for a Customer Experience Manager in McComb, MS 39648, USA is $40,000 - $60,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the manager. Some companies may offer a higher salary for more experienced managers or for those with specialized skills or certifications. Additionally, location and cost of living can also affect the salary range for this position.

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.