Five Below

AV Technical Support Specialist

Five Below
Philadelphia, PA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Greetings tech-savvy individuals!Are you passionate about all things audiovisual and tech-related? Do you thrive in a fast-paced, dynamic environment? If so, we have the perfect opportunity for you! Five Below is seeking an AV Technical Support Specialist to join our growing team. In this role, you will be responsible for providing technical support for all audiovisual equipment and systems in our stores and offices. We are looking for a highly skilled and dedicated individual who can troubleshoot and resolve technical issues efficiently and effectively. Join us in delivering an exceptional experience to our customers and team members through top-notch AV support.

  1. Provide technical support for all audiovisual equipment and systems in Five Below stores and offices.
  2. Troubleshoot and resolve technical issues related to audiovisual equipment and systems.
  3. Maintain and update documentation and manuals for audiovisual equipment and systems.
  4. Train store and office employees on proper usage and maintenance of audiovisual equipment and systems.
  5. Install and set up new audiovisual equipment and systems in stores and offices.
  6. Monitor and track inventory of audiovisual equipment in stores and offices.
  7. Collaborate with other IT team members to address network and connectivity issues related to audiovisual equipment.
  8. Stay up-to-date with the latest audiovisual technology and industry trends.
  9. Provide exceptional customer service to store and office employees by promptly addressing technical issues.
  10. Communicate effectively with store and office managers to provide updates on technical issues and resolutions.
  11. Conduct regular inspections and maintenance of audiovisual equipment to ensure optimal performance.
  12. Assist in the planning and execution of audiovisual projects and initiatives.
  13. Adhere to company policies and procedures related to audiovisual equipment usage and support.
  14. Maintain a high level of professionalism and positivity while interacting with team members and customers.
  15. Continuously seek opportunities to improve and streamline audiovisual support processes.
Where is this job?
This job is located at Philadelphia, PA, USA
Job Qualifications

  • Technical Knowledge And Experience: The Av Technical Support Specialist Should Have A Strong Understanding Of Audiovisual Equipment And Systems, As Well As Experience Troubleshooting Technical Issues.

  • Communication Skills: This Role Requires Effective Communication With Both Technical And Non-Technical Team Members, As Well As Customers. The Av Technical Support Specialist Should Be Able To Explain Complex Technical Concepts In A Clear And Understandable Manner.

  • Customer Service Orientation: Five Below Places A Strong Emphasis On Providing Excellent Customer Service. The Av Technical Support Specialist Should Have A Customer-Centric Mindset And Be Able To Handle Customer Inquiries And Support Requests In A Professional And Friendly Manner.

  • Time Management Skills: In A Fast-Paced Retail Environment, The Av Technical Support Specialist Must Be Able To Prioritize And Manage Multiple Tasks And Requests Efficiently. This Includes Responding To Urgent Support Needs And Meeting Deadlines For Project Completion.

  • Teamwork And Collaboration: The Av Technical Support Specialist Will Be Working Closely With Other Team Members, Including Store Associates, It Professionals, And External Vendors. The Ability To Collaborate And Work Effectively As Part Of A Team Is Crucial For Success In This Role.

Required Skills

  • Technical Support

  • customer service

  • Troubleshooting skills

  • Problem-Solving

  • Software Installation

  • Hardware Maintenance

  • Video Conferencing

  • Audio Troubleshooting

  • Network Connectivity

  • Equipment Setup

  • Av Systems

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a AV Technical Support Specialist in Philadelphia, PA, USA is $56,000 to $82,000 per year. This salary range may vary depending on the specific company, experience level, and additional certifications or skills.

Additional Information
Five Below is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 1st, 2024
Apply BeforeJune 21st, 2025
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About Five Below

Five Below Inc. is an American chain of specialty discount stores that sells products that are less than $5, plus a small assortment of products from $6 to $25. Founded by Tom Vellios and David Schlessinger and headquartered in Philadelphia, Pennsylvania, the chain is aimed at tweens and teens.

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