
Help Desk Coordinator
At First Premier Bank, we are looking for an experienced and competent Help Desk Coordinator to join our team. This individual should have excellent customer service skills, a high degree of technical competency, and a desire to provide quality service to our customers.The Help Desk Coordinator will serve as the first point of contact for our customers and will be responsible for providing technical support and assistance to our internal and external customers. This individual should have a deep understanding of our products and services, as well as the ability to effectively communicate with customers.The ideal candidate should possess the following qualifications:• At least 3 years of experience in a help desk role• Proven ability to troubleshoot and resolve technical issues• Excellent customer service skills• Ability to communicate technical concepts in a clear and concise manner• Strong problem-solving and analytical skills• Excellent organizational and time-management skills• Experience working with a variety of computer programs and systemsIf you have the necessary qualifications and a passion for providing excellent customer service, we invite you to apply for this position!
Excellent Customer Service Skills
Knowledge Of Windows
Mac
Linux Operating Systems
Knowledge Of Computer Hardware
Strong Problem Solving And Troubleshooting Skills
Experience With Network Technologies
Ability To Prioritize And Multitask
Professional Demeanor And Communication Skills
Experience In A Customer Service Role
Documentation
Training
Networking
Troubleshooting
Software
Communication
Technical Support
customer service
IT support
Problem-Solving
hardware
Analyzing
Logging
Escalation
Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Help Desk Coordinator in Sioux Falls, SD, USA is $31,000 to $41,000 per year. This range can vary depending on the experience and qualifications of the individual and the company.
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First Premier Bank, headquartered in Sioux Falls, South Dakota, is the 13th largest issuer of MasterCard brand credit cards in the United States. The bank is known for specializing in a wide range of subprime credit cards that are marketed to individuals with low credit scores.

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