Bilingual Customer Service Professional
Are you looking for the opportunity to utilize your ability to help people? PREMIER Bankcard is looking for friendly, outgoing individuals to expand its team of Customer Service Professionals to handle inbound calls, take payment information and answer customer questions.
- Customer communications via inbound telephone calls to provide information with an emphasis on high quality service
- Take and process payment information
- Answer billing inquiries and other common questions
- Achieve productivity standards and goals while maintaining the highest level of professionalism
- Use computer system to track, gather information, and/or troubleshoot customer issues
Ability to fluently speak both English and Spanish
Excellent verbal and listening skills and ability to use positive language
Some Customer Service, and or call center experience is helpful but not required
Time Management
Presentation skills
Record keeping
Cusotmer Service
Multitasking
Verbal communication
Detail Oriented
written communication
Problem-Solving
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First Premier Bank, headquartered in Sioux Falls, South Dakota, is the 13th largest issuer of MasterCard brand credit cards in the United States. The bank is known for specializing in a wide range of subprime credit cards that are marketed to individuals with low credit scores.
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