Technical Product Support

Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment, constantly seeking new challenges and opportunities to learn? Look no further! First Data is seeking a highly motivated and skilled Technical Product Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical support and troubleshooting to ensure the smooth operation of our cutting-edge products and services. If you have a strong understanding of technology and a customer-centric mindset, along with excellent communication and problem-solving skills, we want to hear from you! Join us in our mission to revolutionize the financial services industry and make a lasting impact on our clients' businesses.

1. Provide technical support and troubleshooting for First Data's products and services to clients.
2. Serve as the first point of contact for clients, responding to inquiries and issues in a timely and professional manner.
3. Demonstrate a strong understanding of First Data's technology and products to effectively assist clients.
4. Use critical thinking and problem-solving skills to diagnose and resolve technical issues.
5. Communicate complex technical information to clients in a clear and understandable manner.
6. Collaborate with internal teams to escalate and resolve complex technical issues.
7. Continuously expand knowledge of First Data's products and services to better serve clients.
8. Proactively identify and communicate potential issues or areas for improvement to management.
9. Provide excellent customer service, building and maintaining strong relationships with clients.
10. Maintain accurate and detailed records of client interactions and solutions provided.
11. Keep up-to-date with industry trends and developments to provide innovative solutions to clients.
12. Participate in training and development opportunities to enhance technical and customer service skills.
13. Contribute to the overall success of the team and organization by actively supporting team goals and initiatives.
14. Apply a customer-centric mindset to all interactions with clients, ensuring their satisfaction and retention.
15. Work in a fast-paced environment, managing multiple tasks and priorities while maintaining a high level of accuracy and attention to detail.

According to JobzMall, the average salary range for a Technical Product Support in Lincoln, NE, USA is $46,000 - $65,000 per year. However, this can vary based on factors such as experience, skills, and the specific company and industry the individual is working in.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!