Senior Relationship Manager
Welcome to First Data-Fiserv, a global leader in financial technology and services. We are seeking a highly skilled and experienced Senior Relationship Manager to join our dynamic team. In this role, you will be responsible for building and maintaining strong relationships with our key clients, providing strategic solutions and delivering exceptional customer service. We are looking for a driven and results-oriented individual with a strong background in relationship management and a deep understanding of the financial industry. If you are a natural leader with excellent communication and problem-solving skills, we invite you to apply for this exciting opportunity and become a valuable member of our team.
- Build and maintain strong relationships with key clients to ensure their satisfaction and retention.
- Serve as the primary point of contact for clients, addressing their needs and concerns in a timely and professional manner.
- Develop a deep understanding of clients' business objectives and industry trends to provide strategic solutions and identify opportunities for growth.
- Collaborate with cross-functional teams to develop and implement strategies that support client retention and growth.
- Proactively monitor and analyze client performance, identifying areas for improvement and implementing corrective actions as needed.
- Conduct regular account reviews and communicate updates and recommendations to clients.
- Serve as a subject matter expert on First Data-Fiserv's products and services, staying up-to-date on industry trends and developments.
- Provide exceptional customer service, responding to client inquiries and resolving issues in a timely and effective manner.
- Lead and mentor junior relationship managers, providing guidance and support to ensure their success.
- Represent First Data-Fiserv at industry events and conferences, building brand awareness and promoting our products and services.
- Collaborate with sales teams to identify and pursue new business opportunities with existing clients.
- Maintain accurate and up-to-date client records and reports.
- Adhere to company policies, procedures, and ethical standards at all times.
- Continuously strive to improve processes and procedures to enhance client experience and drive efficiency.
- Act as a role model for the team, demonstrating strong leadership skills and promoting a positive and collaborative work environment.
Strong Sales Experience: A Successful Candidate For The Senior Relationship Manager Position At First Data-Fiserv Should Have A Minimum Of 5 Years Of Experience In Sales, With A Proven Track Record Of Meeting And Exceeding Sales Targets. They Should Have A Deep Understanding Of The Sales Process And Be Able To Strategically Identify And Pursue New Business Opportunities.
Excellent Communication Skills: As The Senior Relationship Manager, The Candidate Will Be Responsible For Building And Maintaining Relationships With Key Clients. They Should Possess Exceptional Communication Skills, Both Written And Verbal, To Effectively Articulate The Company's Products And Services, As Well As Address Any Client Concerns Or Issues.
Financial Industry Knowledge: A Strong Knowledge Of The Financial Industry, Including Payment Processing, Banking, And Financial Technology, Is Essential For The Senior Relationship Manager Role At First Data-Fiserv. They Should Have A Thorough Understanding Of Industry Trends, Regulations, And Competition, And Be Able To Use This Knowledge To Provide Valuable Insights To Clients.
Leadership And Teamwork Abilities: The Senior Relationship Manager Will Be Leading A Team Of Relationship Managers And Working Closely With Other Departments Within The Company. They Should Have Experience In Managing And Motivating A Team, As Well As The Ability To Collaborate With Cross-Functional Teams To Achieve Common Goals.
Customer Focus: At First Data-Fiserv, The Customer Is At The Center Of Everything We Do. The Ideal Candidate For The Senior Relationship Manager Position Should Have A Customer-Centric Mindset And Be Able To Build Strong, Long-Lasting Relationships With Clients. They Should Be Able To Anticipate And Understand Customer Needs And Provide Solutions To Meet Those Needs.
Financial Analysis
Strategic Planning
Contract Management
Communication
Negotiation
Relationship Building
Sales forecasting
Team Leadership
Risk assessment
Client management
Cross-Selling
Account Retention
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Relationship Manager in Mississauga, ON, Canada is between $90,000 and $120,000 CAD per year. This may vary depending on the industry, experience level, and specific company.
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