Senior Commercial Collections Account Representative

Welcome to First Data-Fiserv, where we are committed to providing innovative payment solutions for businesses of all sizes. We are currently seeking a highly motivated and experienced Senior Commercial Collections Account Representative to join our team.As a Senior Commercial Collections Account Representative, you will play a vital role in ensuring the timely and efficient collection of outstanding balances from our commercial clients. Your strong communication skills, attention to detail, and ability to build and maintain relationships will be crucial in this role.To be successful in this position, you must have a minimum of 3 years of experience in commercial collections, with a proven track record of meeting and exceeding collection targets. Additionally, a Bachelor's degree in Finance, Accounting, or a related field is required.If you are a results-driven individual with a passion for customer service and a desire to be part of a dynamic and growing company, we would love to hear from you. Join us in revolutionizing the world of payments and take the next step in your career with First Data-Fiserv.

1. Conduct timely and efficient collection activities on outstanding balances from commercial clients.
2. Build and maintain strong relationships with commercial clients to ensure effective communication and resolution of outstanding balances.
3. Utilize strong communication skills to effectively negotiate and resolve any payment disputes.
4. Maintain accurate and up-to-date records of all collection activities and client interactions.
5. Work collaboratively with cross-functional teams to identify and implement solutions for ongoing payment issues.
6. Meet and exceed collection targets and goals set by the company.
7. Use critical thinking and problem-solving skills to identify and address potential collection issues.
8. Keep up-to-date with industry changes and regulations related to commercial collections.
9. Provide excellent customer service to clients, addressing any concerns or questions in a timely and professional manner.
10. Mentor and train junior collections representatives as needed.
11. Collaborate with sales and account management teams to ensure a smooth and positive client experience.
12. Utilize data and reporting to analyze trends and make recommendations for improving collection processes.
13. Adhere to company policies and procedures, as well as legal and ethical standards.
14. Continuously strive to improve collection processes and procedures to increase efficiency and effectiveness.
15. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Senior Commercial Collections Account Representative in Marietta, GA, USA is $52,000 to $75,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the individual is working in.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!