Partner Support Specialist
Welcome to First Data-Fiserv, where we are committed to transforming the world of commerce through innovative payment solutions. We are currently seeking a highly motivated Partner Support Specialist to join our dynamic team. As a Partner Support Specialist, you will play a critical role in providing exceptional service and support to our valued partners. We are looking for individuals who are passionate about delivering top-notch customer service, possess excellent communication skills, and have a strong understanding of the payment industry. If you thrive in a fast-paced environment and are dedicated to making a positive impact, we would love to hear from you.
- Provide exceptional customer service to our partners, responding promptly to inquiries and resolving any issues that may arise.
- Serve as the main point of contact for partners, building and maintaining strong relationships through effective communication and problem-solving skills.
- Utilize a strong understanding of the payment industry to assist partners with navigating our products and services.
- Proactively identify and troubleshoot any technical or operational issues that may impact our partners' businesses.
- Collaborate with various internal teams to ensure timely and effective resolution of partner inquiries.
- Support the onboarding of new partners, providing training and resources as needed to ensure a seamless integration.
- Continuously strive to improve the partner experience by identifying areas for improvement and implementing solutions.
- Stay up-to-date on industry trends and changes, and effectively communicate any relevant updates to partners.
- Maintain accurate and detailed records of partner interactions and transactions.
- Contribute to a positive and collaborative team environment, supporting and assisting team members when needed.
Excellent Communication Skills: As A Partner Support Specialist, Strong Communication Skills Are Essential In Order To Effectively Communicate With Partners, Clients, And Internal Teams.
Knowledge Of Payment Processing: A Thorough Understanding Of Payment Processing, Including Credit Card And Electronic Check Transactions, Is Crucial For Success In This Role.
Problem-Solving Abilities: The Ability To Quickly Identify And Resolve Issues Is A Key Qualification For A Partner Support Specialist, As They Will Be Responsible For Troubleshooting Partner Inquiries And Resolving Any Technical Or Operational Issues.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable For A Partner Support Specialist, As They Will Be Required To Provide Exceptional Customer Service To Partners And Clients.
Attention To Detail: With The High Volume Of Transactions And Sensitive Financial Data Involved In Payment Processing, Attention To Detail Is Critical For A Partner Support Specialist To Ensure Accuracy And Minimize Errors.
Data Analysis
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Relationship Management
Adaptability
Technical Troubleshooting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Partner Support Specialist in King of Prussia, PA, USA is $40,000 to $60,000 per year. This salary range may vary depending on factors such as experience, job responsibilities, and the specific company or industry.
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First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!
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