Integrated Partner Support Specialist
Welcome to First Data, a global leader in payment technology and services. We are currently seeking a motivated and customer-focused individual to join our team as an Integrated Partner Support Specialist. In this role, you will be a key member of our Integrated Partner Solutions team, providing technical support and expertise to our valued partners. We are looking for someone with a passion for problem-solving, excellent communication skills, and a strong understanding of payment technology. If you are ready to take your career to the next level and work in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity.
- Provide technical support and expertise to our integrated partners.
- Troubleshoot and resolve technical issues related to payment technology.
- Act as a liaison between First Data and our integrated partners.
- Educate and train partners on new products, services, and updates.
- Conduct regular check-ins and follow-ups with partners to ensure their needs are met.
- Collaborate with cross-functional teams to address and resolve partner issues.
- Stay up-to-date with industry trends and developments in payment technology.
- Identify and propose solutions to improve the partner experience.
- Maintain accurate records of partner interactions and resolutions.
- Communicate effectively with partners to understand their needs and provide timely and satisfactory solutions.
- Participate in team meetings and provide feedback and suggestions for process improvements.
- Assist with onboarding and integration of new partners.
- Develop and maintain strong relationships with partners to ensure satisfaction and retention.
- Adhere to company policies and procedures to ensure quality standards are met.
- Continuously seek opportunities to improve and enhance the partner support process.
Strong Communication Skills: An Integrated Partner Support Specialist Should Possess Excellent Written And Verbal Communication Skills To Effectively Communicate With Internal Teams And External Partners.
Technical Knowledge: This Role Requires A Strong Understanding Of Technical Concepts And Systems, As Well As The Ability To Troubleshoot And Resolve Technical Issues.
Problem-Solving Abilities: The Ideal Candidate Should Have Strong Problem-Solving Skills To Quickly Identify And Resolve Issues For Partners And Customers.
Customer Service Experience: Previous Experience In Customer Service Or Support Is Essential For This Role. The Ability To Provide Exceptional Customer Service And Build Positive Relationships With Partners Is Crucial.
Attention To Detail: An Integrated Partner Support Specialist Must Be Detail-Oriented And Have A High Level Of Accuracy In Their Work To Ensure All Partner Requests And Inquiries Are Handled Accurately And Efficiently.
Training
Data Analysis
Communication
Time Management
Technical Support
Multitasking
Attention to detail
customer service
Relationship Management
Sales Support
Teamwork
Problem-Solving
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Integrated Partner Support Specialist in Lincoln, NE, USA is $35,000-$45,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or organization the individual is working for. Some may make more or less than this range.
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First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!
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