Incident Manager
Welcome to First Data! We are a global leader in payment technology and services, providing innovative solutions to millions of businesses and consumers worldwide. As an Incident Manager, you will play a crucial role in ensuring the smooth and efficient resolution of any incidents that may impact our clients and systems. This is a highly critical and dynamic position, requiring strong communication, analytical thinking, and problem-solving skills. If you are a self-motivated, detail-oriented individual with a passion for delivering exceptional customer service, we want to hear from you. Join our team and help us shape the future of payments!
- Monitor and manage all incident reports, ensuring timely and effective resolution.
- Collaborate with cross-functional teams to identify and troubleshoot technical issues.
- Communicate with clients to provide updates and gather necessary information to resolve incidents.
- Analyze incident data to identify trends and recommend proactive solutions to prevent future incidents.
- Coordinate and lead incident response teams to ensure efficient and effective resolution.
- Develop and maintain incident management processes and procedures.
- Continuously improve incident management strategies and techniques.
- Prioritize and manage multiple incidents simultaneously, to ensure timely and accurate resolution.
- Provide regular status updates and reports to upper management.
- Train and mentor junior incident management team members.
- Stay updated on industry best practices and trends related to incident management.
- Act as a liaison between technical teams and clients to ensure clear communication and understanding.
- Act quickly and decisively in high-pressure situations to minimize the impact of incidents on clients and systems.
- Maintain a high level of customer service and satisfaction throughout the incident management process.
- Develop and maintain relationships with key stakeholders and partners to facilitate effective incident management.
Extensive Experience In Incident Management: The Ideal Candidate Should Have A Minimum Of 5 Years Of Experience In Incident Management, Preferably In A Large And Complex Organization. They Should Have A Deep Understanding Of Incident Response Processes, Best Practices, And Methodologies.
Strong Technical Background: The Incident Manager Should Have A Strong Technical Background, With A Good Understanding Of It Infrastructure, Systems, And Applications. They Should Be Able To Quickly Identify The Root Cause Of Incidents And Provide Technical Guidance To Resolve Them.
Excellent Communication And Leadership Skills: As The Primary Point Of Contact For All Incidents, The Incident Manager Should Have Excellent Communication Skills To Effectively Communicate With Stakeholders At All Levels. They Should Also Have Strong Leadership Skills To Manage And Coordinate Cross-Functional Teams During Incident Response.
Proven Problem-Solving And Decision-Making Abilities: The Incident Manager Should Have A Track Record Of Successfully Managing Complex And Critical Incidents And Making Sound Decisions Under Pressure. They Should Be Able To Think Critically And Creatively To Identify Solutions And Mitigate The Impact Of Incidents.
Itil And/Or Other Relevant Certifications: Familiarity With Itil (Information Technology Infrastructure Library) Processes Is Highly Preferred For This Role. Additionally, Certifications Such As Certified Information Systems Security Professional (Cissp) Or Certified Information Security Manager (Cism) Can Also Be Beneficial In Demonstrating The Candidate's Knowledge And Expertise In Incident Management.
Risk Management
Communication
Time Management
Team Management
Leadership
Conflict Resolution
Analytical Thinking
Incident response
Problem-Solving
Adaptability
Decision-Making
Prioritization
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Incident Manager in Berkeley Heights, NJ, USA is $91,000-$110,000 per year. This can vary depending on the specific job duties, experience level, and company size. Some Incident Managers may also receive bonuses or other benefits in addition to their base salary.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started