Director, Client Operations

We are seeking a highly motivated and experienced individual to join our team as the Director of Client Operations at First Data. In this role, you will be responsible for leading and managing a team of client service professionals to ensure the highest level of service and satisfaction for our valued clients. We are looking for a dynamic leader with excellent communication skills, a strong business acumen, and a passion for delivering exceptional results. If you are a strategic thinker with a proven track record of success in client operations, we encourage you to apply for this exciting opportunity.

1. Oversee and manage a team of client service professionals to ensure the delivery of exceptional service and satisfaction for our clients.
2. Develop and implement strategies to improve the overall client experience and achieve business objectives.
3. Monitor and analyze client satisfaction metrics and develop action plans to address any areas of improvement.
4. Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure alignment and consistency in client operations.
5. Continuously evaluate and improve processes and procedures to enhance efficiency and effectiveness.
6. Train and mentor team members to ensure they have the necessary skills and knowledge to provide high-quality service to clients.
7. Act as the main point of contact for escalated client issues and work towards timely resolution.
8. Develop and maintain strong relationships with key clients, serving as their trusted advisor.
9. Stay updated on industry trends and best practices to identify opportunities for improvement and innovation.
10. Prepare and present regular reports to senior management on team performance, client satisfaction, and any emerging trends or issues.
11. Collaborate with the finance team to develop and manage the client operations budget.
12. Ensure compliance with all relevant regulations and company policies.
13. Participate in the recruitment and selection process for new team members.
14. Foster a positive and collaborative work environment where team members feel supported and motivated to achieve their goals.
15. Represent the company and promote its values and mission to clients, partners, and industry professionals.

According to JobzMall, the average salary range for a Director, Client Operations in Omaha, NE, USA is between $93,000 and $140,000 per year. Factors such as years of experience, industry, and company size can affect the specific salary for this role. Some companies may also offer bonuses or other forms of compensation in addition to the base salary.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!