First Data-Fiserv

Contact Center Support Associate

First Data-Fiserv
Marietta, GA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to First Data-Fiserv, a leading global provider of financial technology solutions. We are currently seeking a passionate and customer-oriented Contact Center Support Associate to join our team. As a Contact Center Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients. This is a great opportunity for individuals who thrive in a fast-paced and dynamic environment, possess excellent communication skills, and have a strong desire to help others. If you have a passion for delivering top-notch customer service and have the qualifications listed below, we would love to hear from you!

  1. Provide exceptional customer service to clients through various channels such as phone, email, and chat.
  2. Assist clients with technical issues and troubleshooting in a timely and efficient manner.
  3. Maintain a thorough understanding of all products and services offered by First Data-Fiserv.
  4. Collaborate with other team members to ensure a seamless customer experience.
  5. Keep accurate and detailed records of customer interactions and transactions.
  6. Ensure all customer inquiries and concerns are resolved to their satisfaction.
  7. Continuously strive to improve customer satisfaction and retention rates.
  8. Communicate effectively and professionally with customers, colleagues, and other departments.
  9. Stay up-to-date on industry trends, product updates, and company policies.
  10. Meet performance metrics and goals set by the company.
  11. Adhere to all company and departmental policies and procedures.
  12. Attend regular training sessions to enhance product knowledge and customer service skills.
  13. Proactively identify and escalate any potential issues or concerns to management.
  14. Maintain a positive and professional attitude at all times.
  15. Be a brand ambassador for First Data-Fiserv, representing the company in a positive manner to all customers.
Where is this job?
This job is located at Marietta, GA, USA
Job Qualifications

  • Excellent Communication Skills: A Contact Center Support Associate At First Data-Fiserv Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.

  • Customer Service Experience: Prior Experience In A Customer Service Role Is Highly Desirable For This Position. The Candidate Should Be Able To Handle Customer Inquiries, Complaints, And Provide Prompt And Satisfactory Solutions.

  • Technical Knowledge: A Good Understanding Of Computer Systems, Software, And Troubleshooting Techniques Is Essential For A Contact Center Support Associate. They Should Be Able To Learn And Adapt To New Technologies Quickly.

  • Multitasking Abilities: The Role Of A Contact Center Support Associate Requires Handling Multiple Tasks Simultaneously. The Candidate Should Have Excellent Time Management Skills And The Ability To Prioritize Tasks Effectively.

  • Team Player: As A Part Of The Contact Center Team, The Candidate Should Be A Team Player And Possess The Ability To Work Collaboratively With Colleagues. They Should Be Able To Support Their Team Members And Contribute To A Positive Work Environment.

Required Skills

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Active listening

  • Empathy

  • Patience

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

  • Conflict

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Contact Center Support Associate in Marietta, GA, USA is $25,000 to $45,000 per year. However, this can vary depending on factors such as the specific company, experience level, and additional benefits. It is best to research the specific job posting or contact the company directly for a more accurate salary range.

Additional Information
First Data-Fiserv is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 9th, 2025
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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About First Data-Fiserv

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!

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