Client Technical Support Specialist

Are you passionate about helping customers and providing excellent technical support? First Data is seeking a Client Technical Support Specialist to join our team of professionals! As a Client Technical Support Specialist, you will be responsible for providing technical assistance to our clients, resolving customer inquiries, and troubleshooting technical problems.To be successful in this role, you should have direct experience in customer service and technical support, an aptitude for problem-solving, and excellent communication and interpersonal skills. You should also be a self-motivated individual who is able to work independently and collaboratively.If you're looking to join a forward-thinking organization and help shape the future of our customer service department, this is the job for you!

Responsibilities:

-Provide technical assistance to clients by resolving customer inquiries, troubleshooting technical issues, and troubleshooting technical problems -Utilize problem-solving skills to identify and resolve customer inquiries and technical issues -Maintain customer service standards and ensure customer satisfaction -Maintain up-to-date knowledge of products, services, and industry trends -Develop and maintain relationships with clients and other internal departments -Provide feedback to management regarding customer service and technical support processes -Document customer inquiries and technical issues in company database -Create and implement procedures to increase efficiency of customer service and technical support processes -Assist with training and development of other customer service and technical support personnel

According to JobzMall, the average salary range for a Client Technical Support Specialist in Berkeley Heights, NJ, USA is between $40,000 and $60,000. This range is based on the salaries reported by current and former employees of the same or similar job roles in the same area.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!