First Data-Fiserv

Client Technical Support Professional

First Data-Fiserv
Lincoln, NE, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about providing exceptional customer service and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you! First Data-Fiserv is seeking a highly motivated and knowledgeable Client Technical Support Professional to join our team. As the face of our company, you will be responsible for delivering top-notch technical support to our clients, ensuring their satisfaction and success. The ideal candidate will have a strong background in customer service and a deep understanding of technical troubleshooting. If you are a problem-solver with excellent communication skills and a customer-centric mindset, we want to hear from you!

  1. Provide exceptional technical support to clients via phone, email, and chat channels.
  2. Troubleshoot and resolve technical issues for clients in a timely and efficient manner.
  3. Act as the main point of contact for clients, ensuring their satisfaction and success with our products and services.
  4. Stay up-to-date on product knowledge and technical skills to effectively assist clients.
  5. Collaborate with cross-functional teams to resolve complex technical issues and provide solutions.
  6. Document and track client interactions and issues in a timely and accurate manner.
  7. Communicate technical information and solutions to non-technical clients in a clear and understandable manner.
  8. Identify and escalate critical issues to appropriate teams for prompt resolution.
  9. Proactively identify opportunities to improve the client experience and provide feedback to the relevant teams.
  10. Maintain a positive and professional attitude when handling challenging situations.
  11. Adhere to company policies and procedures, including security protocols and compliance standards.
  12. Continuously seek opportunities for personal and professional development to enhance technical skills and knowledge.
  13. Provide excellent customer service and ensure a positive client experience at all times.
  14. Collaborate with team members to achieve team goals and objectives.
  15. Demonstrate a customer-centric mindset and dedication to delivering top-notch customer service.
Where is this job?
This job is located at Lincoln, NE, USA
Job Qualifications

  • Strong Technical Knowledge: A Client Technical Support Professional At First Data-Fiserv Should Have A Strong Understanding Of Various Hardware And Software Systems, Including Point-Of-Sale Systems, Payment Processing Platforms, And Network Infrastructure.

  • Excellent Communication Skills: This Role Requires Frequent Interactions With Clients, Both Over The Phone And Through Email, So Strong Communication Skills Are Essential. A Client Technical Support Professional Should Be Able To Explain Technical Concepts In A Clear And Concise Manner, And Also Have Active Listening Skills To Understand And Address Client Concerns.

  • Problem-Solving Abilities: As A Client Technical Support Professional, One Must Be Able To Analyze And Troubleshoot Technical Issues Efficiently. This Requires Strong Problem-Solving Skills And The Ability To Think Critically To Identify Root Causes And Provide Effective Solutions.

  • Customer Service Experience: First Data-Fiserv Values Exceptional Customer Service, And A Client Technical Support Professional Should Have Previous Experience In A Customer-Facing Role. This Includes The Ability To Remain Calm And Empathetic While Handling Client Inquiries And Concerns.

  • Attention To Detail: In The Payment Processing Industry, Accuracy Is Crucial. A Client Technical Support Professional Should Have A Keen Eye For Detail To Ensure That All Client Issues Are Resolved Accurately And Efficiently. This Includes Documenting All Interactions And Resolutions Accurately For Future Reference.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Teamwork

  • Patience

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Work ethic

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Client Technical Support Professional in Lincoln, NE, USA is $38,000-$50,000 per year. However, this can vary depending on the specific job responsibilities, experience, and skills of the individual. Some companies may offer higher salaries or additional benefits to attract top talent. It is also important to consider the cost of living in Lincoln, NE when determining salary expectations.

Additional Information
First Data-Fiserv is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 9th, 2025
Apply BeforeJune 21st, 2025
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About First Data-Fiserv

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!

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