Client Tech Support Representative
Are you a customer-focused individual with a passion for technology? Are you looking for a challenging and rewarding career in the field of client tech support? Look no further! First Data is seeking a dedicated and knowledgeable Client Tech Support Representative to join our team. As a leading payments technology company, we are committed to providing exceptional support to our clients, and we need talented individuals like you to help us achieve that goal. If you have excellent communication skills, a strong technical background, and a desire to help customers succeed, we want you on our team!
- Provide exceptional technical support to clients via phone, email, and chat channels.
- Troubleshoot and resolve a wide range of technical issues related to our products and services.
- Educate clients on the use and functionality of our products and services.
- Maintain a high level of customer satisfaction by actively listening to and addressing client needs and concerns.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Document and track all client interactions and resolutions in a timely and accurate manner.
- Proactively identify and escalate critical issues to appropriate teams for resolution.
- Stay up-to-date on industry trends, product updates, and new technologies to better support clients.
- Continuously seek ways to improve the client support process and provide feedback to management.
- Adhere to company policies and procedures, including privacy and security protocols, to protect sensitive client information.
Strong Technical Knowledge: A Client Tech Support Representative At First Data Should Have A Thorough Understanding Of Computer Systems, Hardware, Software, And Networking. They Should Also Be Familiar With Troubleshooting Techniques And Be Able To Quickly Identify And Resolve Technical Issues.
Excellent Communication Skills: As A Representative For First Data, It Is Essential To Have Strong Communication Skills To Effectively Communicate With Clients And Colleagues. This Includes Active Listening, Clear Verbal And Written Communication, And The Ability To Explain Technical Concepts In Non-Technical Terms.
Customer Service Experience: The Role Of A Client Tech Support Representative Is To Provide Excellent Customer Service And Support To Clients. Therefore, Candidates Should Possess Prior Experience In A Customer-Facing Role And Have A Strong Commitment To Customer Satisfaction.
Problem-Solving Abilities: Clients Will Often Come To A Client Tech Support Representative With Complex And Technical Issues. The Ideal Candidate Should Have Excellent Problem-Solving Skills To Identify The Root Cause Of The Problem And Find Efficient Solutions.
Time Management And Multitasking Skills: Working In A Fast-Paced Environment, A Client Tech Support Representative Must Be Able To Manage Their Time Effectively And Be Able To Handle Multiple Tasks Simultaneously. This Includes Prioritizing Tasks, Meeting Deadlines, And Maintaining A High Level Of Productivity While Providing Quality Support To Clients.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Active listening
Patience
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Client Tech Support Representative in Berkeley Heights, NJ, USA is $38,000 to $45,000 per year. This range can vary depending on factors such as the specific company, experience level, and job responsibilities.
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