Client Support Specialist

Welcome to First Data, a leading global payment technology solutions company! We are currently seeking a Client Support Specialist to join our dynamic team. As a Client Support Specialist, you will be the first point of contact for our valued clients, providing exceptional customer service and technical support. This is an exciting opportunity for an individual who is passionate about helping others and has a strong understanding of payment processing. If you are a proactive problem-solver with excellent communication skills and a desire to thrive in a fast-paced environment, we want you on our team! Read on for the required qualifications needed to be successful in this role.

1. Provide exceptional customer service to clients by addressing their inquiries, concerns, and technical issues in a timely and professional manner.
2. Serve as the first point of contact for clients, demonstrating a friendly and approachable demeanor at all times.
3. Utilize strong knowledge of payment processing to assist clients with any questions or concerns they may have.
4. Proactively identify and troubleshoot technical issues, finding solutions and providing guidance to clients.
5. Maintain a positive and helpful attitude while handling challenging or complex client situations.
6. Collaborate with internal teams to escalate and resolve more complex client issues.
7. Keep accurate records of client interactions, issues, and resolutions in our CRM system.
8. Stay up-to-date on industry trends and changes in payment technology to provide accurate and relevant support to clients.
9. Continuously look for ways to improve processes and procedures to enhance the client experience.
10. Adhere to company policies and procedures, maintaining confidentiality and protecting sensitive client information.
11. Meet and exceed performance metrics related to customer satisfaction, response times, and issue resolution.
12. Act as a brand ambassador for First Data, promoting our products and services to clients.
13. Attend training sessions and stay updated on product and service offerings to provide the best support to clients.
14. Collaborate with team members to ensure consistent and high-quality support is provided to all clients.
15. Demonstrate a commitment to personal and professional development, continuously improving skills and knowledge related to the role.

According to JobzMall, the average salary range for a Client Support Specialist in Omaha, NE, USA is between $35,000 and $50,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits.

First Data is the #1 merchant services acquirer providing payment processing solutions for small/large businesses and financial institutions. Now Fiserv!